Remote Strategic AI CSM: Drive Outcomes & Growth

bland; San Francisco (CA); On-site; USD 180,000 - 230,000; Full time

Benefits offered by this job

Remote friendly

Levi's Plaza office

OTE compensation

Job summary

Bland AI in San Francisco is building human-like AI phone agents and seeks a Customer Success Manager to own post-sales outcomes. You will drive onboarding, usage, and measurable ROI, collaborating with engineers and sales to expand adoption and reduce churn.

Join a fast-moving startup with ownership, impact, and the chance to shape strategic customer playbooks, dashboards, and executive communications while delivering tangible business value.

Qualifications

• 5+ years in technical customer-facing roles (CSM/TAM/Deployment Strategist).
• Experience interpreting logs and understanding API integrations in production.
• Proven escalation and incident-management capabilities under pressure.
• Strong ability to translate complex AI concepts for executives and practitioners.
• High emotional intelligence and customer advocacy with structured touchpoints (MBR/QBR).
• Excellent cross-functional collaboration with Sales and Engineering teams.

Responsibilities

• Own the post-sales journey end-to-end to ensure quick deployment and measurable ROI.
• Partner with engineers to troubleshoot and accelerate resolutions.
• Educate customers on best practices, new features, and optimization strategies.
• Identify expansion opportunities and map actionable growth plans.
• Communicate with stakeholders at all levels to drive adoption and outcomes.
• Maintain a high-velocity, ownership-driven approach in a fast-moving startup.
• Drive customer outcomes using Bland's AI voice agents.

Skills

Technical CS experience

API & SQL

Escalation Management

Communication skills

EQ & Advocacy

Cross-Functional collaboration

Fast-paced startup

Tools

SQL

Voice systems

Job description

Bland AI in San Francisco is building human-like AI phone agents and seeks a Customer Success Manager to own post-sales outcomes. You will drive onboarding, usage, and measurable ROI, collaborating with engineers and sales to expand adoption and reduce churn.

Join a fast-moving startup with ownership, impact, and the chance to shape strategic customer playbooks, dashboards, and executive communications while delivering tangible business value.