AI Customer Experience Specialist — On-Site SF (Part-Time)

Dazzle AI INC; Palo Alto (CA); On-site; USD 28,000 - 39,000; Part time

Job summary

Dazzle AI INC is seeking a Customer Experience Specialist for the San Francisco Bay Area. This on-site, part-time role focuses on delivering smooth customer journeys, handling bookings, purchases, and third-party services while guiding users and vendors.

You will collaborate with product, engineering, and operations teams to improve interfaces, workflows, and support materials, and contribute to onboarding for new vendors.

Qualifications

• Customer-centric, high-touch service experience in tech/startup settings.
• Experience coordinating third-party bookings or purchases with customers and vendors.
• Ability to navigate software interfaces and explain AI-driven tools to non-technical users.
• Excellent written and verbal communication with empathetic tone.
• Strong organizational skills, prioritization, and ability to maintain clear support docs.

Responsibilities

• Customer & Vendor Liaison: act as main contact for inquiries and bookings with users and vendor partners.
• Support & Ticket Management: handle day-to-day tickets, troubleshoot issues, document solutions.
• Proactive Engagement: engage customers through lifecycle to improve retention.
• Feedback & Insights: collect feedback, analyze usage, share insights with product/engineering.
• Process Optimization: identify friction points and improve service guidelines.

Skills

Customer-Centric Background

Vendor & Service Management

Technical Aptitude

Strong Communication

Process & Organization

Job description

Dazzle AI INC is seeking a Customer Experience Specialist for the San Francisco Bay Area. This on-site, part-time role focuses on delivering smooth customer journeys, handling bookings, purchases, and third-party services while guiding users and vendors.

You will collaborate with product, engineering, and operations teams to improve interfaces, workflows, and support materials, and contribute to onboarding for new vendors.