Client Success Consultant - 175439

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a Client Success Consultant for an AI software organization in Raleigh, NC. The role is onsite in Raleigh but open to remote candidates in the Central and Eastern Time Zones, focusing on guiding customers through onboarding and adoption of AI-driven solutions.

Responsibilities include acting as the primary contact during implementation, conducting calls, addressing networking/cloud questions, tracking milestones, and collaborating with sales and tech teams to improve

Qualifications

• 2+ years of customer-facing experience in technology, SaaS, customer success, or technical support.
• Strong understanding of on-premises and cloud-based environments.
• Knowledge of IP addressing, DNS, domain registration, and related concepts.
• Excellent phone communication and relationship-building abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as the primary point of contact for customers during implementation and onboarding activities.
• Conduct high-volume outbound and scheduled customer calls to ensure successful platform deployment.
• Assist clients with technical questions related to networking fundamentals and cloud technologies.
• Track customer milestones, adoption of metrics, and implementation progress.
• Collaborate with sales and technical teams to improve the overall customer experience.
• Provide proactive recommendations that increase customer satisfaction and platform utilization.

Skills

Customer-facing experience

SaaS knowledge

Technical support

Remote work ability

Job description

Piper Companies is looking to fill the role of Client Success Consultant for an innovative AI software organization located in Raleigh, NC. The Client Success Consultant is an energetic and technology-savvy professional serving as a trusted advisor for customers implementing and adopting AI-driven solutions. The Client Success Consultant position is onsite in Raleigh, NC but open to remote candidates in the Central and Eastern Time Zones.

Responsibilities of the Client Success Consultant Include:

• Serve as the primary point of contact for customers during implementation and onboarding activities.
• Conduct high-volume outbound and scheduled customer calls to ensure successful platform deployment.
• Assist clients with technical questions related to networking fundamentals and cloud technologies.
• Track customer milestones, adoption of metrics, and implementation progress.
• Collaborate with sales and technical teams to improve the overall customer experience.
• Provide proactive recommendations that increase customer satisfaction and platform utilization.

Qualifications for the Client Success Consultant Include:

• 2+ years of customer-facing experience in technology, SaaS, customer success, or technical support.
• Strong understanding of on-premises and cloud-based technology environments.
• Knowledge of IP addressing DNS, domain registration, and related concepts.
• Excellent phone communication and relationship-building abilities.
• Ability to work independently in a remote environment.

Compensation for the Client Success Consultant Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on September 29, 2026. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: client success consultant, customer success manager, client relations, SaaS onboarding, customer experience, account support

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