Customer success Specialist - 175438

Piper Companies; Raleigh (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a results-driven Customer Success Specialist for a growing AI technology company in Raleigh, NC. This onsite role also supports remote work for candidates in central or eastern time zones.

You will manage onboarding, adoption, and integration of our AI platform, coordinate with internal teams, and maintain detailed CRM records to ensure customer success and retention. The ideal candidate has 2+ years in customer success or related roles, strong communication skills,

Qualifications

• 2+ years in customer success or related role.
• Strong communication and relationship-building.
• Technical understanding of cloud vs on-prem environments, IP addresses, and domains.
• Experience conducting client-facing calls and virtual presentations.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Conduct outbound calls and virtual meetings with new and existing clients to support onboarding and platform adoption.
• Guide customers through AI platform implementations and assist with integration-related questions.
• Provide exceptional customer support through phone, email, and video conferencing channels.
• Educate clients on basic networking and technology concepts including cloud environments, domain names, and IP addresses.
• Partner with internal technical teams to resolve customer issues and ensure successful outcomes.
• Maintain detailed customer records and activities within CRM platforms.

Job description

Piper Companies is looking to fill the role of Customer Success Specialist for a growing AI technology company located in Raleigh, NC. The Customer Success Specialist is driven, customer-focused professional to support clients through onboarding, adoption, and successful integration of an AI-powered platform. This Customer Success Specialist is an onsite position located in Raleigh, NC or remote in central or eastern time zone.

Responsibilities of the Customer Success Specialist Include:

• Conduct outbound calls and virtual meetings with new and existing clients to support onboarding and platform adoption.
• Guide customers through AI platform implementations and assist with integration-related questions.
• Provide exceptional customer support through phone, email, and video conferencing channels.
• Educate clients on basic networking and technology concepts including cloud environments, domain names, and IP addresses.
• Partner with internal technical teams to resolve customer issues and ensure successful outcomes.
• Maintain detailed customer records and activities within CRM platforms.

Qualifications for the Customer Success Specialist Include:

• 2+ years of experience in customer success, customer support, account management, or a related client-facing role.
• Strong communication skills with a passion for building customer relationships.
• Technical aptitude and understanding of cloud vs. on-premises environments, IP addresses, and domain name.
• Experience conducting customer-facing calls and virtual presentations.
• Proficiency with Microsoft Office applications and CRM software.

Compensation for the Customer Success Specialist Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on 10/1/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer success specialist, customer success, onboarding specialist, client success, customer engagement, SaaS support

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