Client Success Consultant - 175439 - 175448

Piper Companies; Raleigh (NC); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

PTO

Holidays

Job summary

Piper Companies in Raleigh, NC is seeking a Client Success Consultant to guide customers through implementation and adoption of AI-driven solutions. The position is onsite in Raleigh but open to remote candidates in the Central and Eastern Time Zones.

You will conduct high-volume calls, address networking and cloud questions, track milestones, and collaborate with sales and technical teams to improve adoption and platform utilization.

Qualifications

• 2+ years of customer-facing experience in technology, SaaS, customer success or technical support.
• Strong understanding of on-premises and cloud environments.
• Knowledge of IP addressing, DNS, domain registration, and related concepts.
• Excellent phone communication and relationship-building abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as primary point of contact during implementation and onboarding.
• Conduct high-volume outbound and scheduled calls to ensure platform deployment.
• Assist clients with networking and cloud-related questions.
• Track milestones, adoption metrics and progress.
• Collaborate with sales and technical teams to improve the customer experience.
• Provide proactive recommendations to increase satisfaction and utilization.

Skills

Customer-facing experience

Cloud technologies

Networking fundamentals

DNS/IP addressing

Relationship building

Job description

Piper Companies is looking to fill the role of Client Success Consultant for an innovative AI software organization located in Raleigh, NC. The Client Success Consultant is an energetic and technology-savvy professional serving as a trusted advisor for customers implementing and adopting AI-driven solutions. The Client Success Consultant position is onsite in Raleigh, NC but open to remote candidates in the Central and Eastern Time Zones.

Responsibilities of the Client Success Consultant Include:

• Serve as the primary point of contact for customers during implementation and onboarding activities.
• Conduct high-volume outbound and scheduled customer calls to ensure successful platform deployment.
• Assist clients with technical questions related to networking fundamentals and cloud technologies.
• Track customer milestones, adoption of metrics, and implementation progress.
• Collaborate with sales and technical teams to improve the overall customer experience.
• Provide proactive recommendations that increase customer satisfaction and platform utilization.

Qualifications for the Client Success Consultant Include:

• 2+ years of customer-facing experience in technology, SaaS, customer success, or technical support.
• Strong understanding of on-premises and cloud-based technology environments.
• Knowledge of IP addressing DNS, domain registration, and related concepts.
• Excellent phone communication and relationship-building abilities.
• Ability to work independently in a remote environment.

Compensation for the Client Success Consultant Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on 10/1/26. Applications for this job will be accepted for at least 30 days from the posting date.