AI Customer Care Tech Specialist (Hybrid/Remote TZ)

Piper Companies; Raleigh (NC); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a Customer Care Technology Specialist to support clients through AI platform implementations in Raleigh, NC. This onsite role is open to remote candidates in Central or Eastern Time Zones who enjoy translating technical concepts for business users.

You will handle client communications, assist with training, troubleshoot questions about cloud, networking, and domains, and document interactions while escalating complex issues to engineering.

Qualifications

• 2+ years in customer care, technical support, or related roles.
• Excellent verbal communication and comfort speaking with customers daily.
• Knowledge of cloud computing, on-premises infrastructure, IP addresses, and domain names.
• Strong organizational and multitasking abilities.
• Intermediate PC skills including Microsoft Office and CRM systems.

Responsibilities

• Manage client communications through phone, email, and virtual meetings.
• Support customers during AI platform implementation and training.
• Explain technical concepts in non-technical terms for business users.
• Troubleshoot questions about domains, networking basics, and cloud services.
• Document interactions and escalate complex issues to engineering.
• Build strong customer relationships to improve retention and satisfaction.

Skills

Excellent verbal communication

CRM systems

Cloud computing knowledge

Organizational skills

Multitasking

Tools

CRM platforms

Microsoft Office

Job description

Piper Companies is seeking a Customer Care Technology Specialist to support clients through AI platform implementations in Raleigh, NC. This onsite role is open to remote candidates in Central or Eastern Time Zones who enjoy translating technical concepts for business users.

You will handle client communications, assist with training, troubleshoot questions about cloud, networking, and domains, and document interactions while escalating complex issues to engineering.