AI Platform Customer Success Coordinator - 175442

ZP Group; Raleigh (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid time off

Sick leave

Holidays

Job summary

Piper Companies is seeking an AI Platform Customer Success Coordinator in Raleigh, NC. This onsite role is open to remote candidates within the Central and Eastern Time Zones, targeting strong customer relationships and successful platform implementation.

The coordinator will manage onboarding, training, and adoption, while interfacing with implementation, support, and sales teams to ensure timelines and customer satisfaction in a hybrid work model.

Qualifications

• 2+ years in customer success, onboarding, or similar roles.
• Ability to manage multiple customer engagements simultaneously.
• Working knowledge of cloud and on-premises environments.
• Familiarity with IP addresses, networking concepts, and domain names.
• Strong interpersonal and presentation skills.

Responsibilities

• Coordinate onboarding activities for new customers implementing the AI platform.
• Conduct customer outreach calls to assist with setup, training, and adoption.
• Answer questions related to cloud deployments, data connectivity, and networking fundamentals.
• Monitor customer satisfaction and proactively address concerns.
• Work cross-functionally with implementation, support, and sales teams.
• Maintain accurate customer documentation and timelines.

Skills

Customer success

Multi-tasking

Cloud & on-premises

Networking basics

Interpersonal skills

Job description

Piper Companies is looking to fill the role of AI Platform Customer Success Coordinator for a leading AI software company located in Raleigh, NC. The AI Platform Customer Success Coordinator is a motivated professional who can build strong relationships with customers while supporting successful platform implementation initiatives. The AI Platform Customer Success Coordinator role is onsite in Raleigh, NC but open to remote candidates within the Central and Eastern Time Zones.

Responsibilities of the AI Platform Customer Success Coordinator Include:

• Coordinate onboarding activities for new customers implementing an AI platform.
• Conduct customer outreach calls to assist with setup, training, and adoption.
• Answer customer questions relating to cloud deployments, data connectivity, and networking fundamentals.
• Monitor customer satisfaction and address concerns proactively.
• Work cross-functionally with implementation, support, and sales teams.
• Maintain accurate customer documentation and implementation timelines.

Qualifications for the AI Platform Customer Success Coordinator Include:

• 2+ years of customer success, account coordination, customer support, or onboarding experience.
• Ability to manage multiple customer engagements simultaneously.
• Working knowledge of cloud and on-premises technology environments.
• Familiarity with IP addresses, networking concepts, and domain names.
• Strong interpersonal and presentation skills.

Compensation for the AI Platform Customer Success Coordinator Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on 10/1/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer success coordinator, onboarding coordinator, client success, AI platform specialist, customer engagement

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