Customer success Specialist - 175438

ZP Group; Raleigh (NC); Hybrid; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

PTO

Sick Leave

Holidays

Job summary

Piper Companies is seeking a Customer Success Specialist to help clients onboard, adopt, and successfully integrate an AI-powered platform from Raleigh, NC. This onsite role also offers remote work within central or eastern time zones.

The specialist will lead onboarding calls, guide implementations, and coordinate with internal teams to ensure client success. Ideal candidates have 2+ years in customer-facing roles, strong communication, and comfort with CRM tools and Microsoft Office.

Qualifications

• 2+ years in customer success, support, account management, or related role.
• Strong communication and relationship-building skills.
• Technical aptitude with cloud vs on-prem environments, IP addresses, and domains.
• Experience conducting customer-facing calls and virtual presentations.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Conduct outbound calls and virtual meetings to support onboarding and adoption.
• Guide customers through AI platform implementations and answer integration questions.
• Provide customer support via phone, email, and video conferencing.
• Educate clients on networking concepts including cloud environments, domains, and IPs.
• Partner with internal technical teams to resolve issues and ensure success.
• Maintain detailed customer records in CRM platforms.

Skills

Customer success

Communication

Presentation skills

Technical aptitude

Tools

CRM software

Microsoft Office

Job description

Piper Companies is looking to fill the role of Customer Success Specialist for a growing AI technology company located in Raleigh, NC. The Customer Success Specialist is driven, customer-focused professional to support clients through onboarding, adoption, and successful integration of an AI-powered platform. This Customer Success Specialist is an onsite position located in Raleigh, NC or remote in central or eastern time zone.

Responsibilities of the Customer Success Specialist Include:

• Conduct outbound calls and virtual meetings with new and existing clients to support onboarding and platform adoption.
• Guide customers through AI platform implementations and assist with integration-related questions.
• Provide exceptional customer support through phone, email, and video conferencing channels.
• Educate clients on basic networking and technology concepts including cloud environments, domain names, and IP addresses.
• Partner with internal technical teams to resolve customer issues and ensure successful outcomes.
• Maintain detailed customer records and activities within CRM platforms.

Qualifications for the Customer Success Specialist Include:

• 2+ years of experience in customer success, customer support, account management, or a related client-facing role.
• Strong communication skills with a passion for building customer relationships.
• Technical aptitude and understanding of cloud vs. on-premises environments, IP addresses, and domain name.
• Experience conducting customer-facing calls and virtual presentations.
• Proficiency with Microsoft Office applications and CRM software.

Compensation for the Customer Success Specialist Includes:

• $20-$35 per hour
• Comprehensive Benefits: Medical, Dental, Vision, 401(k), PTO, Sick Leave if required by law, and Holidays

This job opens for applications on 10/1/26. Applications for this job will be accepted for at least 30 days from the posting date.

Keywords: customer success specialist, customer success, onboarding specialist, client success, customer engagement, SaaS support

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