Client Success Manager, Healthcare AI & Growth

BranchLab; New York (NY); Híbrido; USD 70.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary & Comprehensive Benefits

Small, Agile Team – Your work will have a direct impact

Equity Opportunities – Grow with the company

Descripción de la vacante

A healthcare AI company in New York, NY is seeking a Client Success Manager to build strong client relationships and manage onboarding processes. The ideal candidate will have a Bachelor's degree and proven experience in client-facing roles. Responsibilities include guiding clients, addressing inquiries, and driving retention through demonstrating product value. Join a small, agile team with a competitive salary, equity opportunities, and a chance to impact the future of healthcare commercialization.

Formación

• Proven experience in client-facing roles like account management, customer success, or sales.
• Excellent communication and interpersonal skills to build rapport with clients.
• Strong problem-solving abilities with a proactive mindset.

Responsabilidades

• Develop and maintain strong relationships with clients.
• Guide clients through onboarding and training.
• Serve as the main point of contact for client inquiries and requests.
• Drive client retention and renewal efforts by showcasing the value of products.
• Act as a client advocate to gather feedback and improve services.
• Develop a deep understanding of products and stay updated on industry trends.
• Generate reports to track client satisfaction and usage trends.

Conocimientos

Client management

Communication skills

Problem-solving

Organizational skills

Educación

Bachelor’s degree in related field

Descripción del empleo

A healthcare AI company in New York, NY is seeking a Client Success Manager to build strong client relationships and manage onboarding processes. The ideal candidate will have a Bachelor's degree and proven experience in client-facing roles. Responsibilities include guiding clients, addressing inquiries, and driving retention through demonstrating product value. Join a small, agile team with a competitive salary, equity opportunities, and a chance to impact the future of healthcare commercialization.