Client Success Manager, Healthcare AI & Growth

BranchLab; New York (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive Salary & Comprehensive Benefits

Small, Agile Team – Your work will have a direct impact

Equity Opportunities – Grow with the company

Job summary

A healthcare AI company in New York, NY is seeking a Client Success Manager to build strong client relationships and manage onboarding processes. The ideal candidate will have a Bachelor's degree and proven experience in client-facing roles. Responsibilities include guiding clients, addressing inquiries, and driving retention through demonstrating product value. Join a small, agile team with a competitive salary, equity opportunities, and a chance to impact the future of healthcare commercialization.

Qualifications

• Proven experience in client-facing roles like account management, customer success, or sales.
• Excellent communication and interpersonal skills to build rapport with clients.
• Strong problem-solving abilities with a proactive mindset.

Responsibilities

• Develop and maintain strong relationships with clients.
• Guide clients through onboarding and training.
• Serve as the main point of contact for client inquiries and requests.
• Drive client retention and renewal efforts by showcasing the value of products.
• Act as a client advocate to gather feedback and improve services.
• Develop a deep understanding of products and stay updated on industry trends.
• Generate reports to track client satisfaction and usage trends.

Skills

Client management

Communication skills

Problem-solving

Organizational skills

Education

Bachelor’s degree in related field

Job description

A healthcare AI company in New York, NY is seeking a Client Success Manager to build strong client relationships and manage onboarding processes. The ideal candidate will have a Bachelor's degree and proven experience in client-facing roles. Responsibilities include guiding clients, addressing inquiries, and driving retention through demonstrating product value. Join a small, agile team with a competitive salary, equity opportunities, and a chance to impact the future of healthcare commercialization.