Implementation Manager

Sci-Rec; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A tech-driven healthcare company in the United States is seeking an Implementation Success Manager to lead onboarding and ensure successful usage of their enterprise AI platform. Ideal candidates will have at least 2 years in Customer Success or a related field, strong technical literacy, and excellent communication skills. This role offers an opportunity to work in a fast-paced environment making a significant impact in the behavioral health sector.

Qualifications

• 2+ years in Customer Success, Implementation, or Account Management, ideally in SaaS or HealthTech.
• Strong technical literacy, including understanding of AI/LLM concepts.
• Experience using CRM and analytics tools to track adoption and KPIs.

Responsibilities

• Lead end-to-end onboarding from contract signing through successful go-live.
• Map provider workflows and translate them into AI-driven automation.
• Define and track time-to-value milestones for measurable impact.

Skills

Customer Success

Implementation Management

Technical Literacy

Communication Skills

Stakeholder Management

Tools

CRM Tools

Analytics Tools

Job description

We’re hiring an Implementation Success Manager to help deliver and scale an enterprise AI platform transforming the behavioral health sector.

This role is ideal for someone who enjoys working at the intersection of technology, healthcare, and customer success, and who thrives in fast-moving environments where innovation is constant.

What You’ll Do

• Lead end-to-end onboarding from contract signing through successful go-live
• Map provider workflows and translate them into AI-driven automation (patient outreach, intake, scheduling, etc.)
• Define and track time-to-value milestones to ensure clients quickly see measurable impact
• Configure and refine AI-powered conversational experiences for real-world clinical and operational use
• Manage data migration, integrations, and compliance within regulated healthcare environments
• Deliver training and enablement for providers and staff to maximise adoption
• Analyse system usage post-launch and provide strategic optimisation recommendations
• Act as the voice of the customer, collaborating with product, sales, and engineering teams

What We’re Looking For

• 2+ years in Customer Success, Implementation, or Account Management (ideally in SaaS or HealthTech)
• Strong technical literacy, including understanding of AI/LLM concepts
• Experience using CRM and analytics tools to track adoption and KPIs
• Excellent communication and stakeholder management skills
• Ability to work in a fast-paced, startup-style environment

Nice to Have

• Experience in early-stage or high-growth startups
• Exposure to healthcare or regulated industries
• Interest in conversational AI, UX, or product design

This is a great opportunity to work with a rapidly scaling AI platform shaping the future of digital health while partnering closely with a highly experienced founding team.