Solutions Consultant II — Pre-Sales SaaS

Pager; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity

ESPP

Retirement plan

Generous PTO

Holidays & sick leave

Wellness days

Parental leave

Volunteer time off

Mental wellness programs

Job summary

PagerDuty in San Francisco seeks a Solutions Consultant II to partner with sales, product, and customer teams, translating customer needs into a clear path forward. You will own the Proof of Value process from discovery to final POV presentations and deliver custom demos that tie technical solutions to business value.

You will engage with SREs, developers, and business stakeholders, build technical champions, and manage objections while collaborating with automation engineers on complex

Qualifications

• 4–7 years of pre-sales (or post-sales technical) experience.
• Basic scripting/coding skills (Bash, Python, or PowerShell).
• Intermediate Linux/Windows working experience.
• Beginner-level cloud service infrastructure experience (VMs, load balancers, security, IAM).
• Strong communication skills for client relations.
• Project management ability and quick uptake on new products/processes.
• Experience selling SaaS solutions.
• Ability to travel to customer sites as needed.

Responsibilities

• Build technical champions at customer accounts and grow them with AEs.
• Own POV process end-to-end: identify business case, scope use cases, deliver POV presentations.
• Conduct workshop meetings with deep-dive technical discovery and business-value linkage.
• Prepare and deliver custom demos with automation engineers on complex scenarios.
• Perform lightweight Cloud Lifecycle Assessments with customers.
• Persuade at a technical level with practitioners and handle objections.
• Articulate differentiators and incorporate into POVs and demos.
• Explain complex concepts to DevOps and business stakeholders.
• Maintain CRM notes on customer input and outcomes.
• Share best practices with Solutions Consultants to improve team efficiency.

Skills

Pre-sales experience

Scripting

Linux/Windows

Cloud basics

Communication

Project management

SaaS sales

Travel willingness

Education

Bachelor's degree or higher

Job description

PagerDuty in San Francisco seeks a Solutions Consultant II to partner with sales, product, and customer teams, translating customer needs into a clear path forward. You will own the Proof of Value process from discovery to final POV presentations and deliver custom demos that tie technical solutions to business value.

You will engage with SREs, developers, and business stakeholders, build technical champions, and manage objections while collaborating with automation engineers on complex