AI-First Solutions Consultant (Pre-Sales & Tech)

PagerDuty; Atlanta (GA); On-site; USD 110,000 - 165,000; Full time

Job summary

PagerDuty, Inc. in Atlanta seeks a Solutions Consultant who will bridge pre-sales, sales, and customer success to understand customer environments and design integrative solutions using PagerDuty products.

You will run technical discovery, answer RFPs, and articulate business value to DevOps teams and executives, while supporting integrations with the extensive PagerDuty ecosystem. Strong SaaS background and IT operations knowledge are essential.

Qualifications

• 5+ years of pre-sales experience.
• Bachelor's degree or higher, preferably in a technical field.
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux.
• Experience selling SaaS in a fierce environment.
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth.
• Demonstrable knowledge of IT monitoring tools or IT Operations.
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams.

Responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions.
• Run technical discovery processes to understand customer environments and potential technical landmines.
• Design integrations to provide seamless implementation with the customer's current technology stack.
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires.
• Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives.
• Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities.
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service.
• Manage multiple tasks independently and collaboratively using project management and account management skills.
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks.

Skills

Pre-sales experience

SaaS sales

IT monitoring

Technical communication

Scripting basics

Linux basics

Education

Bachelor's degree or higher

Job description

PagerDuty, Inc. in Atlanta seeks a Solutions Consultant who will bridge pre-sales, sales, and customer success to understand customer environments and design integrative solutions using PagerDuty products.

You will run technical discovery, answer RFPs, and articulate business value to DevOps teams and executives, while supporting integrations with the extensive PagerDuty ecosystem. Strong SaaS background and IT operations knowledge are essential.