Senior Solutions Consultant

PagerDuty; Atlanta (GA); On-site; USD 110,000 - 165,000; Full time

Job summary

PagerDuty, Inc. in Atlanta seeks a Solutions Consultant who will bridge pre-sales, sales, and customer success to understand customer environments and design integrative solutions using PagerDuty products.

You will run technical discovery, answer RFPs, and articulate business value to DevOps teams and executives, while supporting integrations with the extensive PagerDuty ecosystem. Strong SaaS background and IT operations knowledge are essential.

Qualifications

• 5+ years of pre-sales experience.
• Bachelor's degree or higher, preferably in a technical field.
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux.
• Experience selling SaaS in a fierce environment.
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth.
• Demonstrable knowledge of IT monitoring tools or IT Operations.
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams.

Responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions.
• Run technical discovery processes to understand customer environments and potential technical landmines.
• Design integrations to provide seamless implementation with the customer's current technology stack.
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires.
• Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives.
• Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities.
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service.
• Manage multiple tasks independently and collaboratively using project management and account management skills.
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks.

Skills

Pre-sales experience

SaaS sales

IT monitoring

Technical communication

Scripting basics

Linux basics

Education

Bachelor's degree or higher

Job description

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

We are seeking a technical and customer-focused Solutions Consultant to join our team. The Solutions Consultant will be responsible for understanding customer business environments, actively identifying potential roadblocks, and providing thoughtful solutions that leverage PagerDuty’s products. They will run the technical discovery process and provide guidance, relationship-building, and support throughout the sales process to ensure customer success.

As a Solutions Consultant at PagerDuty, you’ll sit at the nexus between pre-sales, sales, and customer experience and success. You are an extraordinary partner who plays the part of consultant, technical salesperson, technical guru, product specialist, and teacher, with a committed dedication to exceptional customer service. You will build strong, significant, and compassionate relationships with internal and external partners at all levels while helping customers realize and optimize PagerDuty's capabilities.

Key responsibilities

• Actively identify potential roadblocks and provide thoughtful, technical solutions
• Run technical discovery processes to understand customer environments and potential technical landmines
• Design integrations to provide seamless implementation with the customer's current technology stack
• Support sales cycles by handling technical questions in RFPs, RFIs, and security questionnaires
• Break down complex technical concepts and clearly articulate PagerDuty's business value to stakeholders from DevOps engineers up to C-level executives
• Support one of our over 375+ native integrations to help customers realize and optimize PagerDuty's capabilities
• Partner with sales, product, and cross-functional teams with a focus on growth and exceptional customer service
• Manage multiple tasks independently and collaboratively using project management and account management skills
• Come up to speed quickly, learn continuously, and apply impeccable attention to detail to all tasks

Basic Qualifications

• 5+ years of pre-sales experience
• Bachelor's degree or higher, preferably in a technical field
• Ability to do basic scripting (Java, PHP, Ruby, Perl) and a fundamental knowledge of Linux
• Experience selling SaaS in a fierce environment
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth
• Demonstrable knowledge of IT monitoring tools or IT Operations
• Excellent at multi-tasking, self-driven, and able to work both independently and with cross-functional teams