AI-First Customer Success Lead — On-site in NoHo, LA

Puffy; Los Angeles (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

World-class lifestyle

Autonomy in decision-making

Collaborative team culture

Job summary

A growing technology company in Los Angeles is seeking an AI-First Customer Success Manager to enhance the customer experience through innovative AI technologies and data-driven strategies. You will lead customer service operations, optimize workflows, and manage a team to ensure excellence. The ideal candidate has over 5 years of experience in customer success leadership and a strong background in AI technologies. This role offers a competitive salary of $90,000 - $110,000 with performance bonus potential.

Qualifications

• 5+ years of operations management or customer service/success leadership experience in high-performance environments.
• Deep, systems-thinking ability focused on process mapping and workflow optimization.
• Highly analytical and data-fluent.

Responsibilities

• Control the entire Customer Service system to ensure maximum uptime and efficiency.
• Pilot new AI technologies to design automated workflows.
• Build the master dashboard for all CS operations and deliver weekly performance reports.

Skills

Operations management

Customer service/success leadership

Data analysis

Team leadership

Zendesk administration

AI chatbot training

Job description

A growing technology company in Los Angeles is seeking an AI-First Customer Success Manager to enhance the customer experience through innovative AI technologies and data-driven strategies. You will lead customer service operations, optimize workflows, and manage a team to ensure excellence. The ideal candidate has over 5 years of experience in customer success leadership and a strong background in AI technologies. This role offers a competitive salary of $90,000 - $110,000 with performance bonus potential.