AI-First Customer Success Architect — Remote

Puffy; Colorado; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Performance bonuses (up to 10%)

Medical, dental, and vision insurance

Generous Paid Time Off (PTO)

401(k) with Company Match

Free Puffy mattress after 6 months

$1,000 Puffy/Halo Board store credit after 1 year

Job summary

A leading mattress brand in the USA is searching for an AI First Customer Success Manager to design and manage innovative AI-powered customer support systems. This role involves optimizing workflows and leveraging cutting-edge technology to drive growth and efficiency. Ideal candidates should have significant experience in customer success, a systems-thinking mindset, and strong leadership skills. This position offers a competitive salary and performance bonuses within a fully remote work environment.

Qualifications

• 5+ years experience in customer success or operations management.
• Proven track record in high-performance e-commerce.
• Expert-level knowledge of Zendesk administration.
• Hands-on experience training and tuning chatbots.

Responsibilities

• Own the customer support technology stack.
• Architect scalable AI-powered support infrastructure.
• Optimize systems, workflows, and data.
• Lead and develop a customer success team.

Skills

Customer success management

Process mapping

Data analysis

Leadership

Zendesk administration

Chatbot training

Data visualization

Tools

Zendesk

Alhena AI

Looker

Tableau

Job description

A leading mattress brand in the USA is searching for an AI First Customer Success Manager to design and manage innovative AI-powered customer support systems. This role involves optimizing workflows and leveraging cutting-edge technology to drive growth and efficiency. Ideal candidates should have significant experience in customer success, a systems-thinking mindset, and strong leadership skills. This position offers a competitive salary and performance bonuses within a fully remote work environment.