AI-First Customer Success Manager (Role onsite in NoHo, LA)

Puffy; Los Angeles (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

World-class lifestyle

Autonomy in decision-making

Collaborative team culture

Job summary

A growing technology company in Los Angeles is seeking an AI-First Customer Success Manager to enhance the customer experience through innovative AI technologies and data-driven strategies. You will lead customer service operations, optimize workflows, and manage a team to ensure excellence. The ideal candidate has over 5 years of experience in customer success leadership and a strong background in AI technologies. This role offers a competitive salary of $90,000 - $110,000 with performance bonus potential.

Qualifications

• 5+ years of operations management or customer service/success leadership experience in high-performance environments.
• Deep, systems-thinking ability focused on process mapping and workflow optimization.
• Highly analytical and data-fluent.

Responsibilities

• Control the entire Customer Service system to ensure maximum uptime and efficiency.
• Pilot new AI technologies to design automated workflows.
• Build the master dashboard for all CS operations and deliver weekly performance reports.

Skills

Operations management

Customer service/success leadership

Data analysis

Team leadership

Zendesk administration

AI chatbot training

Job description

AI-First Customer Success Manager (Role onsite in NoHo, LA)

2 days ago Be among the first 25 applicants

This range is provided by Puffy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $110,000.00/yr

Direct message the job poster from Puffy

Position

Customer Success Manager

Compensation

$90,000 - $110,000 USD/year + up to 10% performance bonus

Location

North Hollywood, CA (On-site)

Responsibilities

• Architect the Complete Customer Journey Infrastructure: control our entire Customer Service system—including Zendesk CRM, Alhena AI chatbot, and next-wave automation tools—to ensure maximum uptime, efficiency, and ROI.
• Translate Leading-Edge AI into a World-Class Customer Experience: pilot new AI technologies—e.g., voice analysis and sentiment detection—to design automated workflows that resolve customer issues instantly, and engineer flawless AI‑to‑human handoffs for more complex needs.
• Champion a Culture of Data-Driven Service Excellence: build the master dashboard for all CS operations, establish QA frameworks that guarantee a standard of excellence for both AI and human interactions, and deliver weekly performance reports that turn raw data into actionable strategies for improving customer satisfaction.

Qualifications

• 5+ years of operations management or customer service/success leadership experience in high-performance e-commerce environments.
• Deep, systems-thinking ability focused on process mapping and workflow optimization.
• Proven ability to lead and develop teams, specifically training agents on new technologies.
• Highly analytical and data-fluent, comfortable building dashboards and interpreting complex datasets.
• Expert-level Zendesk administration knowledge and hands-on AI chatbot training experience.
• Genuine AI-first mindset.

Benefits & Culture

• World-class lifestyle and advanced AI-native customer operations toolbox.
• Autonomy as an “owner”—make decisions and see them through.
• Relentless speed and precision—execute with urgency.
• Demand excellence and push the boundaries of your craft.
• Collaboration across teams—go all‑in on critical projects.

Success Metrics

In 12‑24 months, build a nearly autonomous support system that allows our sales team to focus entirely on driving growth, while accelerating your path to leadership.

Ready to Shape Your Story?

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