AI-First Customer Success Manager (Role onsite in NoHo, LA)

Puffy; Los Angeles (CA); Sur place; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

World-class lifestyle

Autonomy in decision-making

Collaborative team culture

Résumé du poste

A growing technology company in Los Angeles is seeking an AI-First Customer Success Manager to enhance the customer experience through innovative AI technologies and data-driven strategies. You will lead customer service operations, optimize workflows, and manage a team to ensure excellence. The ideal candidate has over 5 years of experience in customer success leadership and a strong background in AI technologies. This role offers a competitive salary of $90,000 - $110,000 with performance bonus potential.

Qualifications

• 5+ years of operations management or customer service/success leadership experience in high-performance environments.
• Deep, systems-thinking ability focused on process mapping and workflow optimization.
• Highly analytical and data-fluent.

Responsabilités

• Control the entire Customer Service system to ensure maximum uptime and efficiency.
• Pilot new AI technologies to design automated workflows.
• Build the master dashboard for all CS operations and deliver weekly performance reports.

Connaissances

Operations management

Customer service/success leadership

Data analysis

Team leadership

Zendesk administration

AI chatbot training

Description du poste

AI-First Customer Success Manager (Role onsite in NoHo, LA)

2 days ago Be among the first 25 applicants

This range is provided by Puffy. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$90,000.00/yr - $110,000.00/yr

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Position

Customer Success Manager

Compensation

$90,000 - $110,000 USD/year + up to 10% performance bonus

Location

North Hollywood, CA (On-site)

Responsibilities

• Architect the Complete Customer Journey Infrastructure: control our entire Customer Service system—including Zendesk CRM, Alhena AI chatbot, and next-wave automation tools—to ensure maximum uptime, efficiency, and ROI.
• Translate Leading-Edge AI into a World-Class Customer Experience: pilot new AI technologies—e.g., voice analysis and sentiment detection—to design automated workflows that resolve customer issues instantly, and engineer flawless AI‑to‑human handoffs for more complex needs.
• Champion a Culture of Data-Driven Service Excellence: build the master dashboard for all CS operations, establish QA frameworks that guarantee a standard of excellence for both AI and human interactions, and deliver weekly performance reports that turn raw data into actionable strategies for improving customer satisfaction.

Qualifications

• 5+ years of operations management or customer service/success leadership experience in high-performance e-commerce environments.
• Deep, systems-thinking ability focused on process mapping and workflow optimization.
• Proven ability to lead and develop teams, specifically training agents on new technologies.
• Highly analytical and data-fluent, comfortable building dashboards and interpreting complex datasets.
• Expert-level Zendesk administration knowledge and hands-on AI chatbot training experience.
• Genuine AI-first mindset.

Benefits & Culture

• World-class lifestyle and advanced AI-native customer operations toolbox.
• Autonomy as an “owner”—make decisions and see them through.
• Relentless speed and precision—execute with urgency.
• Demand excellence and push the boundaries of your craft.
• Collaboration across teams—go all‑in on critical projects.

Success Metrics

In 12‑24 months, build a nearly autonomous support system that allows our sales team to focus entirely on driving growth, while accelerating your path to leadership.

Ready to Shape Your Story?

Click "Apply" and take the first step.