AI-First Customer Support Associate — On-Site LA, High Earnings

Puffy; Los Angeles (CA); On-site; USD 54,000 - 70,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Generous Paid Time Off (PTO)

401(k) with Company Match

Free Puffy mattress post 6 months

$1,000 Puffy/Halo Board store credit post 1 year

Job summary

A growing eCommerce brand located in North Hollywood, CA is seeking a Customer Support Representative. This role focuses on delivering exceptional customer experiences by utilizing advanced tools and AI technology. Ideal candidates have 1-2 years of customer support experience and excellent communication skills. Competitive pay and comprehensive benefits are offered, including monthly performance bonuses and a 401(k) plan.

Qualifications

• 1-2+ years of proven customer support expertise.
• Ability to manage high volume inquiries with confidence.
• Experience with modern support systems.

Responsibilities

• Respond to and own customer issues from first contact to final resolution.
• Utilize autonomy and tools to manage customer interactions.
• Partner with AI to automate routine inquiries.

Skills

Customer support expertise

Professional communication

Fast typing (50+ WPM)

Proficiency in Zendesk

AI technology enthusiasm

Tools

Zendesk

Gorgias

Freshdesk

Shopify

Job description

A growing eCommerce brand located in North Hollywood, CA is seeking a Customer Support Representative. This role focuses on delivering exceptional customer experiences by utilizing advanced tools and AI technology. Ideal candidates have 1-2 years of customer support experience and excellent communication skills. Competitive pay and comprehensive benefits are offered, including monthly performance bonuses and a 401(k) plan.