AI-Driven Customer Success Architect (NoHo Onsite)

Puffy; Santa Monica (CA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading e-commerce company is seeking an AI-First Customer Success Manager at their North Hollywood headquarters. This role involves architecting an AI-powered customer support system, leading a team, and leveraging advanced technologies to enhance customer interactions. The ideal candidate will have over 5 years of experience and a proven ability in operations management. Competitive salary of $90,000 - $110,000, plus up to 10% performance bonus, with benefits such as medical and vision insurance.

Qualifications

• 5+ years of operations management or customer service/success leadership experience.
• Deep systems-thinking ability focused on process mapping.
• Demonstrated ability to lead and develop teams.

Responsibilities

• Control the Customer Service system—Zendesk, Alhena AI chatbot.
• Pilot new AI technologies to enhance customer interactions.
• Build a master dashboard and deliver weekly performance reports.

Skills

AI-first mindset

Operations management experience

Systems-thinking ability

Team leadership

Analytical and data-fluent

Zendesk administration knowledge

AI chatbot training experience

Tools

Zendesk

Alhena AI

Job description

A leading e-commerce company is seeking an AI-First Customer Success Manager at their North Hollywood headquarters. This role involves architecting an AI-powered customer support system, leading a team, and leveraging advanced technologies to enhance customer interactions. The ideal candidate will have over 5 years of experience and a proven ability in operations management. Competitive salary of $90,000 - $110,000, plus up to 10% performance bonus, with benefits such as medical and vision insurance.