AI-First Business Systems Product Manager

ServiceNow; California (MO); In loco; USD 127.000 - 222.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

401(k) match

ESPP

Matching donations

Flexible time away

Family leave

Descrizione del lavoro

ServiceNow seeks a Business Systems Product Manager in the Customer Excellence Group to own a high-impact CSP domain and partner with Digital Technology to translate priorities into precise capabilities.

You will drive end-to-end delivery, measure adoption and business impact, advocate for AI-enabled workflows, and lead cross-functional alignment with engineering, product, and leadership across the CSP program.

Competenze

• 8+ years in Product Management or enterprise technology.
• Proven track record shipping roadmaps in complex environments.
• Ability to drive cross-functional execution with engineering teams.
• Experience presenting strategy to VP/C-level stakeholders.

Mansioni

• Own a major CSP workstream end-to-end from problem definition through delivery and adoption.
• Drive data-informed prioritization within your domain with tradeoffs.
• Translate business pain points into crisply scoped business requirements with measurable outcomes.
• Author BRDs capturing current/future-state processes and transformation needed for engineering.

Conoscenze

Product management

Cross-functional leadership

AI & automation experience

Executive stakeholder comms

Descrizione del lavoro

ServiceNow seeks a Business Systems Product Manager in the Customer Excellence Group to own a high-impact CSP domain and partner with Digital Technology to translate priorities into precise capabilities.

You will drive end-to-end delivery, measure adoption and business impact, advocate for AI-enabled workflows, and lead cross-functional alignment with engineering, product, and leadership across the CSP program.