Senior AI-Powered Customer Success Manager

ServiceNow

California (MO)

Hybrid

USD 90,000 - 150,000

Full time

5 days ago

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Job summary

ServiceNow is seeking a Customer Success Manager to advocate for customers and drive business outcomes by increasing adoption of ServiceNow products across a defined portfolio. You will guide customers on best practices, work with multiple teams, and help them realize value from their license investments.

You will oversee engagements, ensure technical health, and propel the use of AI-enabled workflows to improve client outcomes while maintaining strong cross-functional collaboration across the

Qualifications

Experience in leveraging AI into work processes, decision-making, or problem-solving.
Creativity with comfort running projects independently.
Experience in driving adoption and value realization for enterprise software.
Strong collaborative skills and cross-functional influence.

Responsibilities

Oversee the engagement and outcomes for customers in your portfolio.
Ensure customers are technically healthy and on the most recent version of our product.
Leverage existing Success Plays to assist customers, and develop new ones.
Work with customers to create new use cases and success stories.
Help customers maximize value from their ServiceNow investment and licenses.
Coordinate with internal teams to address customer issues and escalations.
Oversee projects identified by leaders and drive successful delivery.
Resolve escalated client issues quickly using cross-functional resources.

Job description

You will oversee engagements, ensure technical health, and propel the use of AI-enabled workflows to improve client outcomes while maintaining strong cross-functional collaboration across the

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