AI Experience Architect Manager — Lead Human‑AI UX

EY; Pittsburgh (Allegheny County); Hybrid; USD 126.000 - 230.000; Vollzeit

Zusammenfassung

EY is seeking an experienced AI Interaction Designer to shape how people collaborate with AI. You will own the interaction architecture, design patterns, and prototypes across web, mobile, conversational, and multimodal surfaces, translating research into production-ready solutions.

Collaborating with product, engineering, AI, security, and research teams, you will create intuitive, trustworthy experiences that balance usefulness with human control.

Qualifikationen

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Experience extending reusable component libraries and supporting adoption across product teams.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Aufgaben

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Kenntnisse

AI interaction design

UX design

Research methods

Cross-functional collaboration

WCAG accessibility

Frontend prototyping

Travel readiness

Ausbildung

Bachelor’s Degree in a relevant field

Tools

Semantic UI

Accessibility testing tools

Jobbeschreibung

EY is seeking an experienced AI Interaction Designer to shape how people collaborate with AI. You will own the interaction architecture, design patterns, and prototypes across web, mobile, conversational, and multimodal surfaces, translating research into production-ready solutions.

Collaborating with product, engineering, AI, security, and research teams, you will create intuitive, trustworthy experiences that balance usefulness with human control.