AI Experience Design Manager

EY; Houston (TX); Hybrid; USD 126,000 - 230,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Flexible vacation policy

Paid time off options

Job summary

EY in the United States is seeking an experienced UX designer to shape how people interact with AI-powered systems. You will design interaction architectures, build prototypes, and translate research into production-ready experiences across web, app, and multimodal surfaces.

Collaborate with product, engineering, AI, security, and research teams to make experiences transparent, trustworthy, and controllable.

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• Portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Skills

Human-AI interaction judgment

Information design

Production-ready interfaces

Research-driven design

Cross-functional collaboration

Education

Bachelor's Degree

Job description

EY in the United States is seeking an experienced UX designer to shape how people interact with AI-powered systems. You will design interaction architectures, build prototypes, and translate research into production-ready experiences across web, app, and multimodal surfaces.

Collaborate with product, engineering, AI, security, and research teams to make experiences transparent, trustworthy, and controllable.