AI Experience Design Manager

EY; Boston (MA); Hybride; USD 151 000 - 251 000; Plein temps

Avantages offerts par ce poste

Medical and dental coverage

Pension and 401(k) plans

Flexible vacation policy

Résumé du poste

EY is seeking a senior UX designer to shape human–AI collaboration experiences. You will design interaction architectures for AI-assisted and agentic products and translate research insights into production-ready solutions across web, app, and multimodal surfaces.

You will collaborate with product, engineering, AI, security, and research teams, building intuitive experiences that enable trustworthy human control while scaling across EY’s Challenger program and global offices.

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• Portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or an adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Responsabilités

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Description du poste

EY is seeking a senior UX designer to shape human–AI collaboration experiences. You will design interaction architectures for AI-assisted and agentic products and translate research insights into production-ready solutions across web, app, and multimodal surfaces.

You will collaborate with product, engineering, AI, security, and research teams, building intuitive experiences that enable trustworthy human control while scaling across EY’s Challenger program and global offices.