AI Experience Architect Manager

EY; Huntsville (AL); Hybrid; USD 126,000 - 230,000; Full time

Job summary

EY is inviting senior practitioners to shape the user experience of AI-enabled services. You will own interaction architecture, translate insights into production-ready components, and work across product, engineering, AI, security, and research teams to deliver trustworthy experiences.

Challenger enables EY teams to test ideas and scale, with a focus on safe, transparent AI systems and user-centric design across web, app, and multimodal interfaces.

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• Portfolio of shipped interaction design or frontend work showing thinking and implementation.
• Production proficiency in modern web technologies delivering responsive components.
• Experience designing for AI, search, recommendation, or an adaptive system.
• Semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Travel up to 50% and hybrid on-site office requirements.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted products.
• Conduct workflow research and usability testing with diverse users including assistive technologies.
• Build high-fidelity prototypes and accessible production components for product surfaces.
• Translate user intent into interaction specifications for clarity, memory, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration with partners.

Skills

Human-AI interaction

Information design

Production-ready interfaces

Research judgment

Cross-functional collaboration

Portfolio demonstration

Travel & hybrid adaptability

Education

Bachelor’s Degree

Tools

Semantic UI

WCAG

WAI-ARIA

Keyboard interaction testing

Job description

EY is inviting senior practitioners to shape the user experience of AI-enabled services. You will own interaction architecture, translate insights into production-ready components, and work across product, engineering, AI, security, and research teams to deliver trustworthy experiences.

Challenger enables EY teams to test ideas and scale, with a focus on safe, transparent AI systems and user-centric design across web, app, and multimodal interfaces.