AI Experience Design Manager

EY; Hoboken (NJ); Hybrid; USD 126.000 - 230.000; Vollzeit

Benefits dieser Stelle

Flexible vacation policy

Disability accommodation

Zusammenfassung

EY is building Challenger, a program focused on AI-enabled services. Challenge: Invent how people and AI work together.

You will design and build interaction patterns that help people understand, direct, and confidently collaborate with AI systems. You will own the experience architecture, translating insights from user research into production-ready solutions across product, engineering, AI, security, and research.

Qualifikationen

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• Portfolio of shipped interaction design or related work.
• Production proficiency in modern web/app technologies.
• Experience designing for AI, search, recommendation, automation, or adaptive systems.
• Semantic UI, WCAG, WAI-ARIA, keyboard interaction, assistive testing.
• Travel and On-site up to 50%, hybrid office.

Aufgaben

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted products.
• Conduct workflow research and usability testing with diverse users, including assistive technologies.
• Build high-fidelity prototypes and accessible production components for web, apps, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust; collaborate across disciplines to improve the experience.

Kenntnisse

Human-AI interaction

Information design

Production proficiency

Research judgment

Collaborative communication

Ausbildung

Bachelor's degree

Tools

Semantic UI

WCAG

WAI-ARIA

Assistive-technology testing

Jobbeschreibung

EY is building Challenger, a program focused on AI-enabled services. Challenge: Invent how people and AI work together.

You will design and build interaction patterns that help people understand, direct, and confidently collaborate with AI systems. You will own the experience architecture, translating insights from user research into production-ready solutions across product, engineering, AI, security, and research.