AI Enablement Manager for Frontline Learning & Change

Capital One

Deerfield (IL)

Hybrid

USD 122,000 - 139,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Capital One’s Card Shared Services Learning & Knowledge (L&K) team is seeking a Manager, Learning & Enablement Consultant for AI to design and implement a comprehensive AI adoption agenda across call center and frontline leaders. The role focuses on bridging business objectives with AI capabilities through learner-centered experiences and scalable change campaigns.

You will partner with enterprise learning and change leads to align enablement with OKRs, governance models, and data-driven

Qualifications

Bachelor’s Degree or military experience is required.

Responsibilities

Create, manage, and execute a full-scale operational readiness agenda to enhance and maximize AI adoption across call center agents, back-office agents, and frontline leaders.
Design and develop end-to-end enablement campaigns incorporating customized training materials, change communications, and reinforcement tools to drive long-term adoption.
Liaise with enterprise learning, change leads, and external partners to bring emerging best practices back to Card Ops.
Craft and maintain a readiness measurement strategy in partnership with the AI in Ops Tiger Team and COP lead.
Equip frontline leaders with coaching toolkits and change enablement resources to guide their teams through AI adoption.