AI-Driven SMB Sales Leader for Rapid Growth

Zendesk, Inc.; San Francisco (CA); Hybrid; USD 170,000 - 254,000; Full time

Job summary

Zendesk, Inc. is seeking an inspirational AI-forward Manager, SMB Sales to lead a high-performance SMB sales team in the US. You will coach Account Executives, drive new business and expansion, and leverage AI insights to accelerate growth and improve outcomes.

The role focuses on hiring, talent development, and building strategic roadmaps for AI-driven transformations, while achieving strong quarterly quotas and forecasting with data-driven rigor.

Qualifications

• Experience leading SaaS SMB sales teams.
• Proven track record of meeting or exceeding quotas.
• Ability to leverage AI, data, and analytics to drive sales outcomes.

Responsibilities

• Lead, coach, and develop a team of Account Executives to meet quotas.
• Recruit, onboard, and mentor talent and foster AI learning.
• Guide team through high-velocity multi-stakeholder cycles using AI insights.
• Build strategic roadmaps for AI-driven transformation with measurable outcomes.
• Coach AEs to build AI-powered ROI cases for procurement.
• Identify expansion, upsell, and renewal opportunities using AI predictions.
• Partner with SEs, AI Specialists, Product, and Marketing to design solutions.
• Lead weekly forecast reviews and maintain pipeline health.
• Create dashboards to monitor sales efficiency and churn signals.
• Report performance and regional trends to leadership.

Skills

Sales leadership

SaaS sales

Quota attainment

AI-driven sales

Forecasting

Team coaching

Cross-functional collaboration

People management

Education

BA/BS degree

Job description

Zendesk, Inc. is seeking an inspirational AI-forward Manager, SMB Sales to lead a high-performance SMB sales team in the US. You will coach Account Executives, drive new business and expansion, and leverage AI insights to accelerate growth and improve outcomes.

The role focuses on hiring, talent development, and building strategic roadmaps for AI-driven transformations, while achieving strong quarterly quotas and forecasting with data-driven rigor.