AI-Driven ServiceNow ITOM Architect | Cloud & Automation

Infosys; Richardson (TX); On-site; USD 110,000 - 170,000; Full time

Job summary

Infosys in Richardson, TX seeks an Architecture Consultant 2 to lead architecture design for ITOM-focused deployments. You will participate in customer discussions, shape solution architecture, and guide integration across AWS, Azure and GCP within ServiceNow CMDB.

You will also drive automation and knowledge transfer with cross-functional teams. The role requires hands-on experience with ServiceNow ITOM, CMDB, MID Server, Discovery, and PoC validation, plus scripting in Python and familiarity

Qualifications

• Experience in design and hands-on implementation of ITOM, including ServiceNow Discovery, ITOM applications, and CMDB.
• Strong knowledge of CSDM framework and CMDB health, MID Server configuration, Discovery Patterns and IRE.
• Experience integrating AWS, Azure and GCP resources into ServiceNow CMDB.
• Proficiency in Python scripting for automation and tooling.
• Familiarity with AI-assisted development tools (Copilot, GenAI).
• Ability to document architectural frameworks and solutions, and communicate with clients.

Responsibilities

• Participate in customer discussions to gather and analyze requirements for performance, security and scalability.
• Propose solution architectures, contribute to tech framework development, and drive design creation.
• Identify technologies and perform comparisons to identify optimal architectural options.
• Develop integration strategies based on PoC validation of architectures.
• Ensure smooth transition with knowledge transfer and support build/deploy automation.
• Collaborate with development teams to resolve complex issues using deployment methods during build, deployment and support phases.
• Analyze system performance and identify risks in the landscape.
• Create artifacts of architectural frameworks and technical solutions.

Skills

ITOM

ServiceNow ITOM

CSDM

CMDB

MID Server

Discovery

AWS

Azure

GCP

Python scripting

GitHub Copilot

GenAI coding assistants

Windows & Unix shells

Tools

ServiceNow

Cloud platforms (AWS/Azure/GCP)

Job description

Infosys in Richardson, TX seeks an Architecture Consultant 2 to lead architecture design for ITOM-focused deployments. You will participate in customer discussions, shape solution architecture, and guide integration across AWS, Azure and GCP within ServiceNow CMDB.

You will also drive automation and knowledge transfer with cross-functional teams. The role requires hands-on experience with ServiceNow ITOM, CMDB, MID Server, Discovery, and PoC validation, plus scripting in Python and familiarity