ServiceNow ITOM Architect — Cloud-Driven IT Ops

Infosys Limited; Raleigh (NC); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Disability coverage

Health & Dep Care Accounts

Insurance options

401(k) plan

Job summary

Infosys in the United States is seeking an Architecture Consultant 2 to lead design and implementation of ServiceNow ITOM, including Discovery, Service Mapping, Event Management, and CMDB health, with a strong focus on the CSDM framework.

You will evaluate multiple technologies, define integration strategies, document architectural frameworks, and collaborate with development teams to deliver scalable, secure solutions across cloud resources (AWS, Azure, GCP) while ensuring knowledge transfer

Qualifications

• Experience in design and hands-on implementation of ServiceNow ITOM – Discovery, Service Mapping, Event Management and Orchestration with deep understanding on IT Infrastructure.
• Experience in design and implementing CSDM framework and CMDB
• Strong hands-on experience implementing and supporting ServiceNow Discovery. Expertise with MID Server configuration, Discovery Patterns, Sensors, Identification & Reconciliation Engine (IRE), and CMDB health.
• Experience in integrating, discovering and managing AWS, Azure, GCP cloud resources within ServiceNow CMDB.
• ServiceNow Discovery, MID Server configuration, Discovery Patterns & Sensors, Identification & Reconciliation Engine (IRE), CMDB and CSDM – hands-on implementation and Troubleshooting experience
• Cloud resources integration and discovery – AWS, Azure, and GCP resources within ServiceNow CMDB
• Python scripting – for automation and tooling
• Cloud infrastructure concepts & networking – general cloud/networking knowledge
• AI-assisted development tools – GenAI coding assistants (e.g., GitHub Copilot)

Responsibilities

• Participate in customer discussions to gather and analyze system requirements for performance, security and scalability.
• Provide suggestions on solution architecture, contribute to tech framework development, support enterprise architecture definition, and drive design creation
• Identify suitable technologies and tools available in the market, and perform a comparative analysis in line with client's business requirement, thereby identifying optimal architectural solution options
• Participate in developing integration strategies based on validation of proof of concept of proposed architectural solutions
• Facilitate a smooth transition by ensuring knowledge transfer and adherence to quality standards, while contributing to the build and deployment automation strategy
• Collaborate with development teams to resolve complex technical issues using solution deployment and roll out methods, during build, deployment and support phases
• Analyze system performance basis architectural solutions implemented and support in identifying potential risks in the system landscape
• Create artifacts of architectural frameworks and technical solutions, thereby enriching team's knowledge repository

Skills

ServiceNow ITOM

ITOM – Discovery

Service Mapping

Event Management

Orchestration

CSDM framework

CMDB

Python scripting

Cloud concepts

AI tools (GenAI/GitHub Copilot)

Education

Bachelor’s degree or foreign equivalent

Tools

AWS

Azure

GCP

MID Server

Job description

Infosys in the United States is seeking an Architecture Consultant 2 to lead design and implementation of ServiceNow ITOM, including Discovery, Service Mapping, Event Management, and CMDB health, with a strong focus on the CSDM framework.

You will evaluate multiple technologies, define integration strategies, document architectural frameworks, and collaborate with development teams to deliver scalable, secure solutions across cloud resources (AWS, Azure, GCP) while ensuring knowledge transfer