ServiceNow ITOM Architect: Cloud & CMDB Solutions

Infosys Technologies; Tempe (AZ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Infosys in the United States seeks an Architecture Consultant 2 to lead design and implementation of scalable, secure architectures for financial services clients. Focus areas include ITOM with ServiceNow, discovery, service mapping, and orchestration, plus cloud integration and automation.

You will collaborate with client teams, document architectural frameworks, and guide deployment strategies across AWS, Azure, and GCP, leveraging AI-assisted development tools to accelerate delivery.

Qualifications

• Extensive design and hands-on implementation of ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration).
• Deep knowledge of ITOM components such as CSDM, CMDB, MID Server, IRE, and data quality.
• Experience integrating AWS, Azure, and GCP with ServiceNow CMDB.
• Proficient in Python scripting for automation.

Responsibilities

• Participate in customer discussions to gather and analyze system requirements for performance, security, and scalability.
• Propose solution architectures and contribute to framework development and deployment automation strategy.
• Collaborate with development teams to resolve complex technical issues during build, deployment and support phases.
• Create architectural artifacts and document frameworks for knowledge sharing.

Skills

ServiceNow ITOM

Discovery

Service Mapping

Event Management

Orchestration

CSDM

AWS

Azure

GCP

Python scripting

GenAI tools

Education

Bachelor’s degree

Tools

MID Server

Discovery Patterns

Sensors

IRE

CMDB

SOAP

REST

JSON

JDBC

ServiceNow CIS

Job description

Infosys in the United States seeks an Architecture Consultant 2 to lead design and implementation of scalable, secure architectures for financial services clients. Focus areas include ITOM with ServiceNow, discovery, service mapping, and orchestration, plus cloud integration and automation.

You will collaborate with client teams, document architectural frameworks, and guide deployment strategies across AWS, Azure, and GCP, leveraging AI-assisted development tools to accelerate delivery.