AI-Driven ServiceNow Architect Manager

Ernst & Young Oman; Tampa (FL); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

Pension and 401(k)

Generous paid time off

Job summary

EY is seeking a ServiceNow AI Architect Manager to lead transformation teams, drive AI-driven solutions, and shape EY’s strategic point of view across AI governance and user experiences.

You will collaborate with clients to define end‑to‑end strategies, supervise the build and deployment of AI‑native solutions, and mentor a cross‑functional team to deliver high‑impact results across enterprise environments.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• Significant experience delivering ServiceNow AI initiatives.
• Strong leadership and client-facing skills.

Responsibilities

• Lead ServiceNow AI projects and workstreams from planning through execution and closure.
• Manage a multi-disciplinary team including offshore resources.
• Build and maintain client relationships and demonstrate EY services value.
• Drive pre-sales efforts with proposals and estimates.
• Oversee design, configuration, testing and deployment phases.

Skills

ServiceNow

AI Architect

Team leadership

Client engagement

Pre-sales

Education

Bachelor's degree in Computer Science or related discipline

Tools

NOW Assist

Moveworks

AI Control Tower

ServiceNow configuration

Job description

EY is seeking a ServiceNow AI Architect Manager to lead transformation teams, drive AI-driven solutions, and shape EY’s strategic point of view across AI governance and user experiences.

You will collaborate with clients to define end‑to‑end strategies, supervise the build and deployment of AI‑native solutions, and mentor a cross‑functional team to deliver high‑impact results across enterprise environments.