AI Architect Manager — Lead ServiceNow AI Transformation

Ernst & Young Oman; Rogers (AR); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

EY is seeking a ServiceNow AI Architect Manager to lead transformation teams and shape AI-driven solutions for clients. You will guide AI strategy, governance, and end-to-end delivery across user experience and workflows, collaborating with EY’s AI & Data teams to unlock growth opportunities.

You will manage engagements, mentor teams, and drive pre-sales efforts, ensuring high-quality deliverables and strong client relationships across complex enterprise environments.

Qualifications

• Bachelor's degree in Computer Science, Information Systems Management, Engineering or similar discipline.
• 5+ years of Big 4 or equivalent consulting experience.
• Experience implementing ServiceNow AI solutions (Now Assist, Agentic, or AI Control Tower).

Responsibilities

• Lead ServiceNow AI projects and deliverables across design, configuration/development, testing and deployment phases.
• Manage and mentor a multi-disciplinary team of 5-10+ resources including offshore resources.
• Build strong client relationships and demonstrate value of EY services.

Skills

ServiceNow NOW Assist

AI governance

Leadership

Client engagement

Pre-sales support

Prompt engineering

Education

Bachelor's degree in CS/IS/Engineering

Tools

NOW Assist

Moveworks

AI Control Tower

Job description

EY is seeking a ServiceNow AI Architect Manager to lead transformation teams and shape AI-driven solutions for clients. You will guide AI strategy, governance, and end-to-end delivery across user experience and workflows, collaborating with EY’s AI & Data teams to unlock growth opportunities.

You will manage engagements, mentor teams, and drive pre-sales efforts, ensuring high-quality deliverables and strong client relationships across complex enterprise environments.