AI-Driven ServiceNow Architect Manager

Ernst & Young Oman; Atlanta (GA); Hybrid; USD 143,000 - 262,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Medical & dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and drive AI-enabled strategies across the ServiceNow platform. You will partner with clients to design, deploy, and govern AI-driven solutions, balancing innovation with risk management.

In a hybrid, client-facing role across the US, you’ll supervise a multidisciplinary team, mentor staff, and contribute to pre-sales activities while delivering high-quality outcomes for complex engagements.

Qualifications

• Bachelor's degree in a technical field is required.
• 2-5 years of ServiceNow experience with at least 1 year implementing NOW Assist.
• Experience leading AI-enabled platforms and diverse, multi-disciplinary teams.

Responsibilities

• Lead ServiceNow transformation programs from planning through delivery.
• Partner with clients to define AI-enabled transformation roadmaps and governance.
• Mentor 5-10+ resources including offshore team and provide direction to project workstreams.

Skills

ServiceNow

AI strategy

Team leadership

Client engagement

Pre-sales support

Education

Bachelor's degree in Computer Science or related field

Tools

Moveworks

NOW Assist

AI Control Tower

RAG (Retrieval-Augmented Generation)

Job description

EY is seeking a ServiceNow Consulting Manager to lead transformation teams and drive AI-enabled strategies across the ServiceNow platform. You will partner with clients to design, deploy, and govern AI-driven solutions, balancing innovation with risk management.

In a hybrid, client-facing role across the US, you’ll supervise a multidisciplinary team, mentor staff, and contribute to pre-sales activities while delivering high-quality outcomes for complex engagements.