AI-Driven ServiceNow Administrator & Automation Expert

Harris Computer; Delaware; On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Three weeks' vacation

Medical, Dental and Vision coverage

Stock ownership and RRSP matching

Flexible work options

Professional development support

Job summary

Harris Computer is seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, and continual improvement of the ServiceNow platform. You will identify opportunities to use AI to streamline processes and reduce manual effort while collaborating with business and technical stakeholders.

You will work with the Senior Administrator/Developer on platform enhancements, AI initiatives, solution design, testing, and change management, ensuring robust

Qualifications

• 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
• ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
• Experience with ServiceNow ITSM and core platform configuration.
• Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
• Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
• Experience with Flow Designer and workflow automation.
• Experience building and configuring Service Catalog items and service request workflows.
• Experience with Employee Center and Service Portal customization; JavaScript/HTML/CSS knowledge.
• Experience gathering requirements and translating them into practical solutions.
• Experience creating and executing test cases and supporting UAT.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other ServiceNow AI capabilities.
• Identify opportunities to simplify, standardize, and automate manual processes using Flow Designer, subflows, approvals, notifications, and IntegrationHub.
• Design, build, and enhance Service Catalog items and service workflows, including forms, variables, approvals, routing, and fulfillment.
• Configure and enhance Employee Center and Service Portal with portal widgets and UX improvements.
• Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub and APIs.
• Translate stakeholder needs into process flows, user stories, requirements, acceptance criteria, and implementation plans.
• Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and ITSM functionality.
• Create and run test plans, scenarios, and test cases; coordinate UAT with business stakeholders.
• Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
• Create documentation and communicate progress, risks, and outcomes to technical and non-technical stakeholders.

Skills

ServiceNow

Automation

AI enablement

Flow Designer

IntegrationHub

Virtual Agent

ITSM

UAT

Testing

JavaScript

Education

ServiceNow CSA certification

Tools

Flow Designer

IntegrationHub

UI Builder

Service Portal

Employee Center

Job description

Harris Computer is seeking a ServiceNow Administrator / Automation Analyst to support the administration, AI enablement, automation, and continual improvement of the ServiceNow platform. You will identify opportunities to use AI to streamline processes and reduce manual effort while collaborating with business and technical stakeholders.

You will work with the Senior Administrator/Developer on platform enhancements, AI initiatives, solution design, testing, and change management, ensuring robust