AI-Driven ServiceNow Administrator & Automation Analyst

Harris Computer

Connecticut

On-site

USD 58,000 - 65,000

Full time

6 days ago

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Benefits offered by this job

Three weeks' vacation

Medical and dental coverage

Employee stock ownership

Job summary

Harris Computer is seeking a ServiceNow Administrator / Automation Analyst in the United States to administer and optimize the ServiceNow platform with a strong emphasis on AI-enabled service improvement. You will partner with business and technical stakeholders to design, configure, test, and implement practical ServiceNow solutions that streamline processes and reduce manual effort.

The role combines hands-on ServiceNow work with AI-driven automation, user experience improvements, testing, and

Qualifications

3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow Certified System Administrator (CSA) certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Experience applying generative AI or AI-assisted workflows in a business/IT service environment.
Experience with Flow Designer and workflow automation.

Responsibilities

Support AI-enabled service improvement and self-service initiatives using ServiceNow capabilities.
Identify opportunities to automate manual or repetitive processes using Flow Designer and related tools.
Design, build, and optimize Service Catalog items and service request workflows.
Configure Employee Center and Service Portal, including widgets and UX improvements.
Support cross-platform automation and integrations via IntegrationHub and APIs.
Translate business needs into process flows, user stories, and implementation plans.
Administer, configure, and troubleshoot the ServiceNow platform and ITSM functionality.
Create and execute test plans and coordinate UAT with stakeholders.
Support releases, upgrades, and post-implementation activities.
Document processes and communicate progress and risks to stakeholders.