AI-Enabled ServiceNow Admin & Automation Analyst

Harris Computer; South Dakota; On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Vacation time

Medical, Dental, Vision coverage

CPA development support

Employee stock ownership

RRSP matching

Lifestyle rewards program

Flexible work options

Career advancement opportunities

Job summary

Harris Computer is actively seeking a ServiceNow Administrator / Automation Analyst to support and enhance our ServiceNow platform with AI-enabled improvements. You will partner with stakeholders to understand requirements, design and test practical solutions, and help implement automation to drive efficiency and self-service.

The role combines hands-on ServiceNow work with AI-driven service improvement, workflow automation, and strong communication skills to deliver value across ITSM and

Qualifications

• 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
• ServiceNow CSA certification or equivalent practical experience.
• Experience with ServiceNow ITSM and core platform configuration.
• Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
• Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
• Hands-on experience with Flow Designer and workflow automation, including identifying opportunities to simplify or automate manual processes.
• Experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
• Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
• Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
• Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
• Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
• Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
• Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
• Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
• Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
• Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
• Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
• Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

Skills

ServiceNow administration

CSA certification

ServiceNow ITSM

Flow Designer

AI-enabled automation

UI Builder

JavaScript

AngularJS

REST APIs

SOAP APIs

IntegrationHub

Tools

IntegrationHub

REST APIs

SOAP APIs

Workday

Microsoft Entra ID

Microsoft Intune

Microsoft 365/Teams

Active Directory

UI Builder

Job description

Harris Computer is actively seeking a ServiceNow Administrator / Automation Analyst to support and enhance our ServiceNow platform with AI-enabled improvements. You will partner with stakeholders to understand requirements, design and test practical solutions, and help implement automation to drive efficiency and self-service.

The role combines hands-on ServiceNow work with AI-driven service improvement, workflow automation, and strong communication skills to deliver value across ITSM and