ServiceNow Administrator | AI-Driven Automation & ITSM

Harris Computer; Wyoming (OH); On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

Vacation and personal days

Medical, Dental and Vision coverage

Stock ownership

RRSP matching

Flexible work options

Job summary

Harris Computer is seeking a ServiceNow Administrator / Automation Analyst to support, enhance, and automate the ServiceNow platform with a strong emphasis on AI-enabled improvements. You will work with stakeholders to translate requirements into efficient flows, catalogs, and portal experiences while collaborating with the Senior Administrator/Developer on platform enhancements and ongoing improvements.

The role combines hands-on ServiceNow work with AI-enabled service improvement, testing, and

Qualifications

• 3–5 years in ServiceNow administration, configuration, or platform support.
• CSA certification or equivalent practical experience.
• Experience with ServiceNow ITSM and core platform configuration.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
• Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
• Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
• Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
• Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
• Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.
• Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and core ITSM functionality.
• Create and execute test plans, scenarios, and test cases and coordinate User Acceptance Testing (UAT) with business stakeholders.
• Support releases, upgrades, instance clones, deployment validation, and post-implementation activities.
• Create and maintain appropriate process, technical, testing, and user documentation while communicating progress, risks, requirements, and outcomes to technical and non-technical stakeholders.
• Use reporting, platform data, and stakeholder feedback to identify opportunities for continual improvement.

Skills

ServiceNow administration

Flow Designer

IntegrationHub

AI-enabled automation

ITSM configuration

UAT testing

Stakeholder communication

CSA certification

CAD certification

REST/SOAP APIs

JavaScript

AngularJS

HTML/CSS

Tools

JavaScript

AngularJS

HTML/CSS

Job description

Harris Computer is seeking a ServiceNow Administrator / Automation Analyst to support, enhance, and automate the ServiceNow platform with a strong emphasis on AI-enabled improvements. You will work with stakeholders to translate requirements into efficient flows, catalogs, and portal experiences while collaborating with the Senior Administrator/Developer on platform enhancements and ongoing improvements.

The role combines hands-on ServiceNow work with AI-enabled service improvement, testing, and