AI-Driven ServiceNow Admin & Automation Analyst

Harris Computer; Kansas; On-site; USD 58,000 - 65,000; Full time

Benefits offered by this job

3 weeks vacation

Medical/Dental/Vision coverage

Stock ownership program

RRSP matching

Flexible work options

Job summary

Harris Computer is seeking a ServiceNow Administrator/Automation Analyst to support the ServiceNow platform, focusing on AI-enabled improvements, automation, and streamlined business processes.

The role involves designing, configuring, testing, and implementing practical ServiceNow solutions, collaborating with stakeholders, and delivering continual platform enhancements and cross-platform integrations.

Qualifications

• 3–5 years of hands-on ServiceNow administration, configuration, or platform support experience.
• ServiceNow CSA certification or equivalent practical experience.
• Experience with ITSM and core platform configuration.
• Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
• Practical experience applying generative AI, conversational AI, or AI-assisted workflows in a business or IT service environment.
• Hands-on experience with Flow Designer and workflow automation.
• Hands-on experience building and configuring Service Catalog items, service request workflows, forms, variables, approvals, and related fulfillment processes.
• Experience with Employee Center and Service Portal customization, including portal widgets and working knowledge of JavaScript, AngularJS, HTML, CSS/SCSS, or Bootstrap.
• Experience configuring ServiceNow forms, fields, tables, Business Rules, Client Scripts, UI Policies, and related platform functionality.
• Experience gathering business requirements, understanding end-to-end processes, and translating business needs into practical solutions.
• Experience creating and executing test cases and supporting or coordinating UAT.
• Strong analytical, troubleshooting, organizational, problem-solving, written, and verbal communication skills.
• General understanding of ITSM and ITIL principles.

Responsibilities

• Support AI-enabled service improvement and self-service initiatives using Virtual Agent, AI Search, knowledge, automation, and other available ServiceNow AI capabilities.
• Identify opportunities to simplify, standardize, and automate manual or repetitive processes using Flow Designer, subflows, approvals, notifications, IntegrationHub, and related ServiceNow capabilities.
• Design, build, and enhance Service Catalog items and service request workflows, including forms, variables, approvals, routing, and fulfillment processes.
• Configure and enhance Employee Center and Service Portal, including portal widgets and user-experience improvements.
• Support cross-platform automation and integrations between ServiceNow and enterprise systems using IntegrationHub, ServiceNow spokes, APIs, and other integration methods.
• Work with stakeholders to understand business processes, pain points, requirements, and desired outcomes, and translate those needs into process flows, user stories, functional requirements, acceptance criteria, and implementation plans.

Job description

Harris Computer is seeking a ServiceNow Administrator/Automation Analyst to support the ServiceNow platform, focusing on AI-enabled improvements, automation, and streamlined business processes.

The role involves designing, configuring, testing, and implementing practical ServiceNow solutions, collaborating with stakeholders, and delivering continual platform enhancements and cross-platform integrations.