AI-Driven Sales Operations Specialist

Oak Electric Service; Waterford Charter Township (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Oak Electric Service is seeking a Sales Operations Specialist in Michigan to act as the central link between customers, sales, operations, and partners. You’ll coordinate inquiries, schedule appointments, and support sales efforts across generator, solar, HVAC, and residential electrical services from initial contact through project completion.

You’ll drive efficiency by embracing new technologies, improving processes, and helping develop AI-driven workflows and automation that enhance customer

Qualifications

• Experience coordinating cross-functional projects and stakeholders.
• Strong organizational and communication skills.
• Familiarity with CRM and data entry accuracy.

Responsibilities

• Serve as a primary contact for prospective and existing customers.
• Manage inbound inquiries, leads, and multi-channel communications.
• Schedule and coordinate sales appointments for services.
• Support sales conversion with timely follow-up.
• Maintain accurate customer records in the CRM.
• Coordinate transition of sold projects from sales to operations.
• Facilitate communication between customers, internal teams, and external partners.
• Support documentation, payments, rebates, financing programs, and partner requirements.

Skills

CRM software

Customer service

Project coordination

Data management

Process improvement

Communication

Job description

Oak Electric Service is seeking a Sales Operations Specialist in Michigan to act as the central link between customers, sales, operations, and partners. You’ll coordinate inquiries, schedule appointments, and support sales efforts across generator, solar, HVAC, and residential electrical services from initial contact through project completion.

You’ll drive efficiency by embracing new technologies, improving processes, and helping develop AI-driven workflows and automation that enhance customer