AI-Driven Solar O&M Performance Specialist

Motive Energy Inc.; Tustin, Northern (CA, KY); Hybrid; USD 47,000 - 55,000; Full time

Job summary

Motive Energy Inc. seeks an O&M Performance Coordinator in California to monitor multiple portal platforms (PowerTrack, SolarEdge, SMA) and identify faults that trigger production loss for O&M customers.

You will prepare quotes, coordinate pricing, and schedule technicians after quotes are approved, while partnering with field staff to request RMAs and troubleshoot remotely. The role rewards strong solar experience, precise communication, and an interest in using AI tools to speed monitoring

Qualifications

• 5+ years of experience in commercial & industrial solar with hands-on O&M exposure.
• Advanced understanding of multiple monitoring portals (PowerTrack, SolarEdge, SMA).
• Strong troubleshooting skills to diagnose faults remotely.
• Clear written and verbal communication for customer-facing quotes and notifications.

Responsibilities

• Monitor multiple portal platforms daily to identify faults and alarms that trigger production loss for O&M customers.
• Diagnose root cause of issues and escalate to field technicians as needed.
• Initiate and prepare quotes for customers with identified system issues, coordinating pricing and scope.
• Schedule technicians to visit sites once customer quotes are approved.
• Partner with field technicians to request RMAs and troubleshoot equipment remotely.
• Track open cases, quotes, and RMAs to closure with timely follow-up and status reporting.
• Identify and initiate time & materials opportunities based on monitoring findings.
• Alert customers proactively to potential or developing production failures.
• Explore and apply AI tools to build agents or workflows that expedite monitoring reports and client notifications.

Skills

O&M solar experience

Monitoring platforms

Troubleshooting remotely

Customer-facing communication

Tools

PowerTrack

SolarEdge

SMA

Job description

Motive Energy Inc. seeks an O&M Performance Coordinator in California to monitor multiple portal platforms (PowerTrack, SolarEdge, SMA) and identify faults that trigger production loss for O&M customers.

You will prepare quotes, coordinate pricing, and schedule technicians after quotes are approved, while partnering with field staff to request RMAs and troubleshoot remotely. The role rewards strong solar experience, precise communication, and an interest in using AI tools to speed monitoring