AI-Driven Sales Operations Lead

Genpact Ltd.; United States; On-site; USD 85,000 - 90,000; Full time

Job summary

Genpact Ltd. is seeking a Lead Associate - Sales Support to partner with Sales leadership and drive essential operations. You will own forecasting, planning, quota setting, and commission design, while shaping deal structures for new business, upsell, and renewals.

Your work directly influences performance and strategic decisions across global accounts. You’ll work across functions to optimize processes, implement AI-powered insights, and deliver executive-ready reports.

Qualifications

• 6+ years of Sales Operations experience in a software sales organization.
• Proficient in PPT, Word, and Excel at an advanced level.
• Expert in sales methodologies and deal operations processes.
• Experience designing and implementing sales commission plans.

Responsibilities

• Serve as the primary operations partner for Sales Area VP and Managers.
• Own the weekly top-line forecast process end-to-end and dashboards.
• Lead annual planning, territory and quota setting with analytical rigor.
• Provide input to senior leadership on incentive programs with Finance.
• Own deal structuring for complex contracts across new business and renewals.
• Produce weekly/monthly/quarterly reporting to support sales initiatives.
• Drive cross-functional work on campaigns and process improvements.
• Advise Account Executives and Sales Managers on deal mechanics and policy.
• Demonstrate expert-level experience in territory planning and commission design.
• Design and implement sales commission plans and monitor impact.

Skills

Sales Operations

Excel

PowerPoint

Word

Job description

Genpact Ltd. is seeking a Lead Associate - Sales Support to partner with Sales leadership and drive essential operations. You will own forecasting, planning, quota setting, and commission design, while shaping deal structures for new business, upsell, and renewals.

Your work directly influences performance and strategic decisions across global accounts. You’ll work across functions to optimize processes, implement AI-powered insights, and deliver executive-ready reports.