Lead Associate - Sales Support (Sales Operation Specialist)

Genpact Ltd.; United States; On-site; USD 85,000 - 90,000; Full time

Job summary

Genpact Ltd. is seeking a Lead Associate - Sales Support to partner with Sales leadership and drive essential operations. You will own forecasting, planning, quota setting, and commission design, while shaping deal structures for new business, upsell, and renewals.

Your work directly influences performance and strategic decisions across global accounts. You’ll work across functions to optimize processes, implement AI-powered insights, and deliver executive-ready reports.

Qualifications

• 6+ years of Sales Operations experience in a software sales organization.
• Proficient in PPT, Word, and Excel at an advanced level.
• Expert in sales methodologies and deal operations processes.
• Experience designing and implementing sales commission plans.

Responsibilities

• Serve as the primary operations partner for Sales Area VP and Managers.
• Own the weekly top-line forecast process end-to-end and dashboards.
• Lead annual planning, territory and quota setting with analytical rigor.
• Provide input to senior leadership on incentive programs with Finance.
• Own deal structuring for complex contracts across new business and renewals.
• Produce weekly/monthly/quarterly reporting to support sales initiatives.
• Drive cross-functional work on campaigns and process improvements.
• Advise Account Executives and Sales Managers on deal mechanics and policy.
• Demonstrate expert-level experience in territory planning and commission design.
• Design and implement sales commission plans and monitor impact.

Skills

Sales Operations

Excel

PowerPoint

Word

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

The Lead Associate - Sales Support is a strategic business partner and the subject matter authority the sales organization relies on. You will own and drive critical support functions essential to sales force productivity, including planning, reporting, deal structure and quoting, quota setting and management, sales process optimization, sales onboarding, and sales compensation design and administration. You operate with a high degree of autonomy, influence without authority, and are trusted to handle complexity, ambiguity, and high‑stakes deals independently. Your impact is direct and personal: your expertise, attention to detail, and cross‑functional relationships are what drive outcomes.

What you will get to do:

• Serve as the primary operations business partner for Sales Area VP and Managers — your individual expertise and judgment are what the business depends on
• Own the weekly top-line forecast process end-to-end, including attending sales leadership meetings, performing pipeline analytics, and driving adoption of forecasting tools and dashboards
• Lead the annual planning, territory, and quota setting process, bringing deep operational knowledge and independent analytical rigor
• Provide expert input to senior leadership on sales incentive compensation programs, and partner directly with Finance to ensure accurate and timely payments
• Own deal structuring for complex customer contracts across new business, upsell/cross‑sell, and renewals — you are the expert, not a reviewer of others' work
• Produce weekly, monthly, and quarterly reporting and metrics to support key sales initiatives; your analysis and insight are what inform leadership decisions
• Drive cross‑functional work on campaigns, training programs, and process improvements that accelerate the sales cycle — you lead through influence, not authority
• Act as a trusted advisor to Account Executives and Sales Managers, bringing your individual knowledge of deal mechanics, process, and policy to every engagement
• Expertise in Sales Operations and a track record of driving impact through their own work, not through managing others
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving; comfort using AI‑powered tools, automating workflows, and applying AI‑driven insights independently
• 6+ years of Sales Operations experience in a software sales organization, demonstrating mastery of the function
• Recognized subject matter expert in sales methodologies, sales force automation tools, and deal operations processes
• Deep, hands‑on experience with deal structuring and customer contracts across new business, upsell, and cross‑sell — able to advise sales teams on complex scenarios without escalation
• Expert‑level experience in territory planning, quota development, and commission rate design; trusted as a senior resource by sales leadership
• Proven ability to design and implement sales commission plans, with a nuanced understanding of what drives sales behavior
• Highly organized, with exceptional attention to detail; produces executive‑quality deliverables independently in a fast‑paced environment
• Proficient in PPT, Word, and Excel at an advanced level; outputs are polished and ready for senior leadership consumption without additional review
• Lead AI-first transformation – Build and scale AI solutions that redefine industries.
• Make an impact— Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career—Gain hands‑on experience, world‑class training, mentorship, and AI certifications to advance your skills.
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast‑moving workplace.
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

The approximate annual base compensation range for this position is [$85,000 - $90,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity.

“Los Angeles, California and Philadelphia, Pennsylvania-based candidates are not eligible for this role.