AI-Driven SaaS Account Manager — Renewals & Growth

PagerDuty; Honolulu (HI); Hybrid; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP

Retirement plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & Hibernation—D

Job summary

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and value realization. You will collaborate with cross-functional teams to ensure renewals and expand opportunities while delivering measurable business impact.

You will apply data-driven insights to monitor health, negotiate renewals, and advise on product adoption and configuration, leveraging your experience in SaaS environments and enterprise software.

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals experience

Salesforce

Analytics tools (Gainsight/Tableau/Lo0

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking an Account Manager to oversee a portfolio of existing SaaS customers, driving adoption, renewals, and value realization. You will collaborate with cross-functional teams to ensure renewals and expand opportunities while delivering measurable business impact.

You will apply data-driven insights to monitor health, negotiate renewals, and advise on product adoption and configuration, leveraging your experience in SaaS environments and enterprise software.