AI-Driven QA Solutions Account Executive & Success

MDI NetworX LLC.; Baltimore, Northern (MD, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career development

Job summary

InsightPro is seeking an Account Executive (Customer Success) to blend account management, customer success, and consultative sales in Baltimore. You will drive client retention, expansion, and engagement while guiding customers on optimal QA workflows and product adoption.

The role emphasizes relationship-building, regular business reviews, and collaboration with cross-functional teams to ensure customer outcomes and revenue growth.

Qualifications

• 3-5+ years in Customer Success, Account Management or Sales in SaaS/AI/QA.
• Strong understanding of QA processes, compliance, and analytics.
• Excellent communication and relationship-building skills.
• Proven ability to drive adoption, retention and revenue growth.
• Experience in business reviews and customer success strategy development.
• Proficiency with CRM tools (HubSpot or similar).

Responsibilities

• Serve as the primary contact for customers using InsightPro QA solutions.
• Develop strong client relationships to ensure adoption and utilization of the platform.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Identify upsell opportunities and support renewals and expansions.
• Collaborate with sales, support, marketing, and product teams for seamless experiences.
• Advocate for customer needs to drive product improvements and success.

Skills

Customer Success

Account Management

SaaS

AI & QA

CRM Tools (HubSpot)

Relationship Building

Tools

HubSpot

Job description

InsightPro is seeking an Account Executive (Customer Success) to blend account management, customer success, and consultative sales in Baltimore. You will drive client retention, expansion, and engagement while guiding customers on optimal QA workflows and product adoption.

The role emphasizes relationship-building, regular business reviews, and collaboration with cross-functional teams to ensure customer outcomes and revenue growth.