Account Executive, Customer Success

MDI NetworX LLC.; Baltimore, Northern (MD, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

InsightPro is seeking an Account Executive (Customer Success) in Baltimore to blend account management, customer success, and consultative sales, focusing on client retention and expansion.

You will be the primary contact for clients, build trusted relationships, conduct reviews, and collaborate with product and support teams to improve QA workflows and drive adoption of InsightPro's AI-powered QA solutions.

Qualifications

• 3–5+ years in Customer Success, Account Management, or Sales.
• Strong understanding of QA processes, compliance, and analytics.
• Excellent communication and relationship-building skills.
• Experience with CRM tools (HubSpot or similar).
• Proven ability to drive adoption, retention, and revenue growth.

Responsibilities

• Serve as the primary point of contact for customers using InsightPro's QA solutions.
• Develop relationships with clients to ensure effective adoption and value realization.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Identify opportunities for upsell and cross-sell; drive renewals and expansions.
• Collaborate with technical support, implementation, and marketing teams for seamless experiences.

Skills

Customer Success

Account Management

Sales

Communication

Relationship Building

Tools

HubSpot

Job description

As a Account Executive (Customer Success) for Quality Assurance Solutions, you will play a pivotal role in ensuring our clients maximize the value of InsightPro's QA solutions. This role blends account management, customer success, and consultative sales, focusing on client retention, expansion, and engagement.

Key Responsibilities

Customer Success & Relationship Management

• Serve as the primary point of contact for customers using InsightPro's QA solutions.
• Develop strong relationships with clients, ensuring they effectively adopt and utilize our platform.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Act as a trusted advisor, understanding clients' needs and recommending best practices.

Account Expansion & Growth

• Identify opportunities for upselling and cross-selling additional features or solutions.
• Work closely with sales and marketing teams to drive renewals and expansions.
• Negotiate contracts and pricing for renewals, ensuring continued business growth.

Product Expertise & Solution Consulting

• Stay up to date with product enhancements and industry trends in Quality Assurance.
• Guide clients on how to leverage InsightPro's AI-powered solutions to improve their QA workflows.
• Collect customer feedback and collaborate with product teams to enhance offerings.

Collaboration & Internal Coordination

• Partner with technical support, implementation teams, and marketing to ensure seamless customer experiences.
• Provide input on customer pain points to drive continuous product improvement.
• Advocate for customer needs within the company, ensuring their success drives InsightPro's growth.

Qualifications & Skills

• 3-5+ years of experience in Customer Success, Account Management, or Sales, preferably in SaaS, AI, or Quality Assurance solutions.
• Strong understanding of Quality Assurance processes, compliance, and analytics.
• Exceptional communication and relationship-building skills.
• Proven ability to drive customer adoption, retention, and revenue growth.
• Experience in conducting business reviews and developing customer success strategies.
• Proficiency in CRM tools (HubSpot, or similar).
• Analytical mindset with problem-solving abilities.

Why Join InsightPro?

• Work with cutting-edge AI-driven Quality Assurance technology.
• Be part of a dynamic and growth-focused team.
• Competitive salary, performance-based incentives, and career development opportunities.
• Opportunity to make a significant impact on customer success and product adoption.