AI-Driven Customer Success Insights Lead

Okta; Bellevue (WA); Hybrid; USD 116,000 - 174,000; Full time

Job summary

Okta seeks a Success Insights Manager to design and deliver AI-driven, data-rich content for post-sale engagement, including customer QBRs and automated delivery plans. You’ll collaborate across Product, Data, Marketing, and Renewals to translate customer needs into scalable, value-driven content.

You will leverage data trends to optimize content, drive adoption, and retention among large enterprise customers, while continually aligning with product capabilities and business goals.

Qualifications

• 5+ years of related experience.
• Experience building enterprise SaaS adoption programs is desirable.
• Bachelor's degree; advanced degree in business, analytics, or technical field preferred.

Responsibilities

• AI-driven automated insights content creation for data-heavy, customer-facing materials.
• Collaborate with post-sales teams to translate customer and product insights into persuasive deck content.
• Design scalable solutions for diverse enterprise profiles and align decks with latest product features.

Skills

AI/Automation mindset

Insights from data

Enterprise customer focus

Presentation/communication

Education

Bachelor's degree

Advanced degree preferred

Tools

Salesforce.com

Gainsight

Pendo

Tableau

Databricks

Snowflake

Job description

Okta seeks a Success Insights Manager to design and deliver AI-driven, data-rich content for post-sale engagement, including customer QBRs and automated delivery plans. You’ll collaborate across Product, Data, Marketing, and Renewals to translate customer needs into scalable, value-driven content.

You will leverage data trends to optimize content, drive adoption, and retention among large enterprise customers, while continually aligning with product capabilities and business goals.