Customer Success Account Executive - AI QA

MDI NetworX LLC.; Baltimore, Northern (MD, KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

InsightPro is seeking an Account Executive (Customer Success) in Baltimore to blend account management, customer success, and consultative sales, focusing on client retention and expansion.

You will be the primary contact for clients, build trusted relationships, conduct reviews, and collaborate with product and support teams to improve QA workflows and drive adoption of InsightPro's AI-powered QA solutions.

Qualifications

• 3–5+ years in Customer Success, Account Management, or Sales.
• Strong understanding of QA processes, compliance, and analytics.
• Excellent communication and relationship-building skills.
• Experience with CRM tools (HubSpot or similar).
• Proven ability to drive adoption, retention, and revenue growth.

Responsibilities

• Serve as the primary point of contact for customers using InsightPro's QA solutions.
• Develop relationships with clients to ensure effective adoption and value realization.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Identify opportunities for upsell and cross-sell; drive renewals and expansions.
• Collaborate with technical support, implementation, and marketing teams for seamless experiences.

Skills

Customer Success

Account Management

Sales

Communication

Relationship Building

Tools

HubSpot

Job description

InsightPro is seeking an Account Executive (Customer Success) in Baltimore to blend account management, customer success, and consultative sales, focusing on client retention and expansion.

You will be the primary contact for clients, build trusted relationships, conduct reviews, and collaborate with product and support teams to improve QA workflows and drive adoption of InsightPro's AI-powered QA solutions.