InsightPro Account Executive (Customer Success – Quality Assurance Solutions)

MDI NetworX LLC.; Baltimore, Northern (MD, KY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career development

Job summary

InsightPro is seeking an Account Executive (Customer Success) to blend account management, customer success, and consultative sales in Baltimore. You will drive client retention, expansion, and engagement while guiding customers on optimal QA workflows and product adoption.

The role emphasizes relationship-building, regular business reviews, and collaboration with cross-functional teams to ensure customer outcomes and revenue growth.

Qualifications

• 3-5+ years in Customer Success, Account Management or Sales in SaaS/AI/QA.
• Strong understanding of QA processes, compliance, and analytics.
• Excellent communication and relationship-building skills.
• Proven ability to drive adoption, retention and revenue growth.
• Experience in business reviews and customer success strategy development.
• Proficiency with CRM tools (HubSpot or similar).

Responsibilities

• Serve as the primary contact for customers using InsightPro QA solutions.
• Develop strong client relationships to ensure adoption and utilization of the platform.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Identify upsell opportunities and support renewals and expansions.
• Collaborate with sales, support, marketing, and product teams for seamless experiences.
• Advocate for customer needs to drive product improvements and success.

Skills

Customer Success

Account Management

SaaS

AI & QA

CRM Tools (HubSpot)

Relationship Building

Tools

HubSpot

Job description

As a Account Executive (Customer Success) for Quality Assurance Solutions, you will play a pivotal role in ensuring our clients maximize the value of InsightPro's QA solutions. This role blends account management, customer success, and consultative sales, focusing on client retention, expansion, and engagement.

Key Responsibilities

Customer Success & Relationship Management

• Serve as the primary point of contact for customers using InsightPro's QA solutions.
• Develop strong relationships with clients, ensuring they effectively adopt and utilize our platform.
• Conduct regular check-ins, business reviews, and strategy sessions with clients.
• Act as a trusted advisor, understanding clients' needs and recommending best practices.

Account Expansion & Growth

• Identify opportunities for upselling and cross-selling additional features or solutions.
• Work closely with sales and marketing teams to drive renewals and expansions.
• Negotiate contracts and pricing for renewals, ensuring continued business growth.

Product Expertise & Solution Consulting

• Stay up to date with product enhancements and industry trends in Quality Assurance.
• Guide clients on how to leverage InsightPro's AI-powered solutions to improve their QA workflows.
• Collect customer feedback and collaborate with product teams to enhance offerings.

Collaboration & Internal Coordination

• Partner with technical support, implementation teams, and marketing to ensure seamless customer experiences.
• Provide input on customer pain points to drive continuous product improvement.
• Advocate for customer needs within the company, ensuring their success drives InsightPro's growth.

Qualifications & Skills

• 3-5+ years of experience in Customer Success, Account Management, or Sales, preferably in SaaS, AI, or Quality Assurance solutions.
• Strong understanding of Quality Assurance processes, compliance, and analytics.
• Exceptional communication and relationship-building skills.
• Proven ability to drive customer adoption, retention, and revenue growth.
• Experience in conducting business reviews and developing customer success strategies.
• Proficiency in CRM tools (HubSpot, or similar).
• Analytical mindset with problem-solving abilities.

Why Join InsightPro?

• Work with cutting-edge AI-driven Quality Assurance technology.
• Be part of a dynamic and growth-focused team.
• Competitive salary, performance-based incentives, and career development opportunities.
• Opportunity to make a significant impact on customer success and product adoption.