AI-Driven PayOps Analyst for Payments Operations

Mews; Virginia Beach (VA); À distance; USD 115 000 - 135 000; Plein temps

Avantages offerts par ce poste

Unlimited holidays

Employee share program

Paid parental leave

Learning budget

EDGE time

Work from anywhere policy

Relocation options

Hybrid/flexible work

Home office budget

Claude tokens

Résumé du poste

Mews is seeking a PayOps Analyst to serve as the operational heartbeat of its Payment Operations. You will monitor payment flows, manage incidents end to end, and deliver insights to ensure merchants are paid accurately and on time.

This role emphasizes proactive improvements, AI-assisted workflows, and collaboration with cross-functional teams to scale operations and reduce manual work. Based in the US with remote-first flexibility.

Qualifications

• 6+ years of experience in payments, operations, or fintech.
• Hands-on experience with PSPs, Stripe and/or Adyen; Airwallex or an equivalent provider is also relevant.
• Strong understanding of card acquiring, payout processes, and authorisation flows.

Responsabilités

• Monitor payout timeliness, authorisation success rates, SLA breaches, dispute prevention readiness, and fee accuracy across Stripe and Adyen.
• Log and manage incidents in the Jira Service Portal, ensuring clear ownership, SLA tracking, and resolution from triage through to close.
• Perform root cause analysis on recurring failures, escalating where needed and feeding insights back to the PayOps Manager.
• Support operational readiness checklists for PSP and vendor onboarding, new market entries, and feature launches.
• Coordinate with Customer Support, Product, FinTech R&D, FinCrime, and PSPs or vendors to resolve escalations quickly and effectively.
• Prepare weekly KPI reporting and monthly PSP or vendor performance summaries.
• Maintain the runbook library for recurring issues and standard operating tasks.
• Flag recurring incidents into the Operational Risk Register for governance review.
• Track PSP and vendor SLA adherence and provide clear metrics to the PayOps Manager.
• Draft first-line merchant communications for outages or incidents, with final approval from the PayOps Manager.
• Validate data quality during incident handling, distinguishing PSP, vendor, or system issues from API or reporting lag.

Connaissances

Payments experience

PSP expertise

Analytics

Jira & Confluence

Data-driven

AI tools usage

Outils

Stripe

Adyen

Airwallex

Description du poste

Mews is seeking a PayOps Analyst to serve as the operational heartbeat of its Payment Operations. You will monitor payment flows, manage incidents end to end, and deliver insights to ensure merchants are paid accurately and on time.

This role emphasizes proactive improvements, AI-assisted workflows, and collaboration with cross-functional teams to scale operations and reduce manual work. Based in the US with remote-first flexibility.