AI-Driven PayOps Analyst

Mews; Tallahassee (FL); In loco; USD 115.000 - 135.000; Tempo pieno

Vantaggi offerti da questo lavoro

Unlimited holidays

Employee share program

Parental leave

Learning budget

Hybrid/remote-friendly

Descrizione del lavoro

Mews is seeking a PayOps Analyst to be the operational heartbeat of Payment Operations. You will monitor payout timeliness and incident management across PSPs, driving improvements and scalable processes.

You’ll use AI tools to reduce manual work, surface anomalies, and enhance decision-making while collaborating with cross-functional teams. This role requires strong PSP experience and data-driven mindset.

Competenze

• 6+ years of experience in payments, operations, or fintech.
• Experience with PSPs, ideally Stripe and/or Adyen; Airwallex or equivalent is relevant.
• Understanding of card acquiring, payout processes, and authorisation flows.
• Strong analytical and problem-solving skills with data-driven incident investigations.
• Experience with Jira, Confluence, Slack and operational dashboards; Power BI or Databricks a plus.
• Clear, effective communication across internal teams and external partners.

Mansioni

• Monitor payout timeliness, authorisation success rates, SLA breaches, dispute readiness, and fee accuracy across PSPs.
• Log and manage incidents in Jira Service Portal from triage to close.
• Perform root cause analysis on recurring failures and feed insights to PayOps Manager.
• Support operational readiness checklists for onboarding, new markets, and launches.
• Coordinate with support, product, FinTech R&D, and PSPs to resolve escalations quickly.

Conoscenze

Payments experience

PSP expertise

Data analysis

Jira

Confluence

Slack

Power BI

Databricks

Communication

AI fluency

Strumenti

Jira

Confluence

Slack

Power BI

Databricks

Descrizione del lavoro

Mews is seeking a PayOps Analyst to be the operational heartbeat of Payment Operations. You will monitor payout timeliness and incident management across PSPs, driving improvements and scalable processes.

You’ll use AI tools to reduce manual work, surface anomalies, and enhance decision-making while collaborating with cross-functional teams. This role requires strong PSP experience and data-driven mindset.